Warehouse Supervisor (Wine Jobs: Management & Administration)

  Crozier Wine

  West Drayton, England

Overall Purpose of the Role 

● Main Liaison between Crozier West Drayton and Christie’s Business and to manage and support all visits by Christie’s Wine Specialists and wider operations teams. 

● Coordination and management of all Property (wine and aged stock) entering and leaving the Warehouse. 

● Ensure the seamless flow of activity during the Sale Process, from the organisation of pre-sale delivery, through cataloguing and Photography, to Sale Transfer and Post-Sale Collection. All activities must be done according to HMRC requirements and agreed governance incl SOPs & KPIs. 

Main Responsibilities 

● Act as first point of contact for all Crozier/Christie’s Operational matters and inquiries via email and telephone. 

● To liaise with Christie’s to confirm details of incoming consignments and ensure receipt of stock list onto Crozier and Christie's stock management systems. 

● To coordinate with Shippers and Carriers when appropriate to schedule deliveries and organise the Collection Schedule. 

● To communicate with Christie’s in the event of a non-scheduled delivery. 

● To ensure JDE is updated to accurately reflect any discrepancies between physical stock and inventory systems following any requested bottle checks especially in relation to quantity, vintage, packing or description. 

● Responsibility for all paperwork required to deliver and collect from the warehouse by liaising with the Sale Coordinators, Business Support, Specialists, Payments and Post-Sale Team.

 ● To ensure the Client Experience is aligned with Christie’s Standards, undertaking client issue escalation and resolution where required. 

● To ensure all ‘Under Bond’ stock is HMRC compliant and escalate any discrepancy immediately.

● To undertake repacking of stock on advice of Christie’s, and update inventory systems appropriately. 

● To undertake / facilitate Photography Condition Reports within 24 hours of Christie’s Request. 

● To ensure the site is maintained in a tidy manner and ready for specialists visits. 

● Escalate incidences of damage and prepare damage reports as per the agreed KPIs. 

● Plan and book appropriate resources to support operational requirements. Supervise Crozier Art 

Techs whilst on site and manage workflow. Report service activities and hourly usage to Christie’s. ● Manage inventory according to agreed KPIs and SOPs. 

● Facilitate the agreed ways of working (SOPs) and where appropriate propose areas for process improvement. 

● To manage and control the flow of Christie’s products throughout the building, ensuring all items are barcoded and condition checked with all product movement recorded accurately in the IT Inventory system. 

● To pre-pull, unpack when required, and assist with Property for the Christie’s Cataloguing and/or Photography to ensure a streamlined process is in place for maximum productivity. 

● To take receipt via Christie’s Release Paperwork, instruction to release Property to Christie’s Clients or their Representatives. 

● To reconcile all Property released against Christie’s Release Paperwork and to update Christie’s Systems as appropriate and ensure the relevant legally binding paperwork is signed and returned to Christies in a timely manner ; to update Christie’s as to any anomalies immediately.

● Carry out Stock Check as required against Christie’s Systems; a Report of both confirmed held stock and/or anomalies to be emailed to Christie’s. 

● Ensure Property is handled and stored in a manner that meets the Christie’s Art Handling guidelines 

● Maintain security of Warehouse including segregation and access points. 

● Monitor environmental conditions within the warehouse, specifically wine vault and escalate immediate any variances outside of agreed KPIs. 

● To diligently manage and lead Health and Safety policy and requirements; ensure Risk Assessments and Method Statements are complete and updated for all regular and ad-hoc Warehouse activities undertaken by both Christie’s and Third-Party Suppliers. 

● To manage Warehouse scheduling with key partners including Saleroom Operations, Facilities, Client Service and Security through regular weekly meetings. 

● Implement the principles of 5S, Sort, Set In order, Shine, Standardise and Sustain to ensure all warehouses have a very high standard of cleanliness and organisation, befitting the world’s leading art business. 

Skillset 

● Highly Organised with an attention to detail. 

● Strong IT Skills (Microsoft Office, G Suite, Customs Software advantageous). 

● Experience of working in Customs & Excise warehouse environment and using Warehouse Management Systems, ideally in the wine industry. 

● Able to work under pressure fulfilling multiple deadlines simultaneously, with a high degree of organisation with ability to multitask, prioritise, and follow up promptly. 

● Excellent communicating skills including fluent spoken and written English. 

● Ability to investigate, plan and implement strategically effective supply chain and quality control methods. 

● Strong ability and experience of people management. 

● The ability to create, amend and maintain a constantly changing schedule.

● Ability to work professionally and responsibly with key accounts, specifically operational and specialist areas. 

● Desire to learn and take on new challenges. 

● Adaptable to flexible schedule; must be able to work long hours, with some weekend and holiday work, as needed, to meet the needs of the business. 

 

● FLT Licence or willing to learn and obtain.

---