Assistant Retail Manager & Wine Ambassador (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Waddesdon Manor

  Waddesdon, England

Working at Waddesdon:
Standardised Working Pattern
Open Wednesday to Sunday
We are closed Monday & Tuesdays (except Bank Holidays) – which ensures you have 2 days off
together consistently.
Main Season (March to October) Opening Times of 10am to 5pm.
Winter Hours (Nov to Jan) – 12 to 7pm to accommodate our Light Displays.

Benefits0% Discount in Food2Go Catering, 20% in the Wine Shop & 25% off in Retail.
Training & Development Plans – the majority of our management team in retail and catering have
progressed from retail/catering assistants into their current role.
Conditional Funding for WSET Qualifications
Full E-Learning program which gives transferable skills for the future
Practical Skills training in Customer Service, Stock Control & Ordering, Health & Safety and First Aid

All the profits we make here at Waddesdon contribute to the upkeep and preservation of the House
& Grounds
Charity of the Year – do some good at work by contributing to a local charity.
Quarterly business-wide briefings and team building events.

Key areas of responsibility

  • Committed to and endorsing the highest levels of customer service, merchandising and

product knowledge – with a specific focus on wine & wine sales

  • Managing wine tastings, including; in shop, public events, private events and wine dinners.
  • Continually focus on driving sales to ensure that our Shops makes a significant financial

contribution to Rothschild Waddesdon Ltd

  • Ensure the Wine, Gift and Temporary Shops are staffed appropriately
  • Ensure the Wine, Gift, Woodland Toy and Temporary Shops are presented to the highest


  • Manage the Wine, Gift and Temporary Shops in the Retail and Buying Manager’s absence

The Assistant Manager’s success will be monitored through:

  • Weekly sales results
  • Customer feedback
  • Weekly departmental meetings
  • Annual Personal Development meeting with the Retail and Buying Manager
  • NT Visitor Enjoyment scores and social media as a means of monitoring Customer

The key areas of responsibility and duties of the Assistant Manager are as follows:

  • Ensure all monies and transactions on the Shop floors are in accordance with Accounts, PCI

Compliance standards and money laundering due diligence.

  • Ensure that all financial procedures are executed according to company policy; including end

of day cash reconciliation, maintenance of floats and cash bulk & pay roll

  • Responsible for high value sales and stock, such as the personal selling of Grand Vin wines
  • Informing the Retail and Buying Manager and/or RWL Administrator of areas of concern with

low or high stock holdings

  • Ensure that stock takes are undertaken on time and accurately, working with the RWL

Administrator and Stock Room volunteers to ensure the stock is well managed

  • Minimise wastage of perishable stock by; maintaining the best before database, carrying out

reductions and promotions where necessary and ensuring stock rotation is carried out by the
whole team.

  • Work with the management team in creatively maximising all Shop assets
  • Organise and deliver wine events to public and private groups
  • Manage tastings on the shop floor, working with Retail staff and volunteers
  • Initiate and recognise opportunities to sell to high spending visitors and groups
  • Manage and execute efficient and accurate pricing/ processing of stock deliveries
  • Ensure Stock rooms are kept well organised, tidy and safe in accordance with Health and

Safety Regulations, whilst keeping a strong knowledge of current products

  • Plan and adapt the staff rota to ensure areas are staffed to an appropriate level
  • Work with software providers, and support services within the National Trust and Waddesdon

to ensure business continuity through seamless provision of financial information systems


  • Assist the Retail and Buying Manager to ensure sales are maximised by effective visual

merchandising on the Shop floors

  • Work with the management team and lead retail staff to ensure the Shops maintain a high

standard of housekeeping and appropriate stock levels in accordance with KPIs

Team Management and Development

  • Assist in the training and management of Retail staff to enable them to meet the high

standards required by the organisation

  • Develop a customer-focused commitment amongst all Retail staff with a particular focus on

product knowledge and knowledge of Rothschild wines; through in-shop tastings, training
plans and ad-hoc briefings.

  • Motivate all Retail staff to create efficient, flexible and happy working environment, fostering

individual commitment, enthusiasm and confidence

Health and Safety / HACCP

  • Ensure that staff observe all Health and Safety Regulations in accordance with statutory

obligations and under instruction from Waddesdon Health and Safety Manager.

  • Ensure the correct initial completion and subsequent updating of the necessary Risk

Assessments & E-Learning.

  • Manage the best before database to ensure all perishable stock sold within the correct time


Other ad hoc duties may be required as necessary.
Person specification Essential:

  • Sustained successful supervisory career in hospitality or retail
  • A passion for wine and knowledge of styles, varieties, growing areas etc.
  • Experience or background in wine service and/or tastings
  • Willingness to complete wine qualifications (WSETs) and to learn about the Rothschild Family’s

international Wine Portfolios

  • Ability to inspire and motivate staff
  • Confident people skills and ease with public speaking
  • Strong IT, analytical and numerical skills with the ability to interpret statistics
  • Excellent business, planning and organisational skills
  • Track record of increasing sales
  • Track record of strong visual merchandising skills

Person Specification Desirable:

  • Level 2 WSET
  • High visual standards, personal sense of style, creative flair
  • Empathy with the Waddesdon customer profile
  • Experience within a historic venue or cultural organisation
  • Awareness of current market trends in retail

Terms & Conditions:

Contract Type: Full-time, Permanent

Salary: £26,000

Hours: Wednesday to Sunday. A minimum of 37.5 hours per week, to include bank
holidays and occasional evenings as required by the business.

Annual Leave: From start date: 33 days (including public holidays)
After three full years of service: 36 days (including public holidays)
After five full years of service: 38 days (including bank holidays)
After ten full years of service: 40 days (including bank holidays)

Benefits: Conditional Funding for WSET Qualifications
Free National Trust Membership and Partner card
0% staff discount in our on-site Restaurant, 50% off food-to-go and 25%
in Shops
Matched company pension scheme up to 10% of salary
Free parking

Deadline: Sunday 19th June at midnight
Interview date: TBC

How To Apply

In order to be considered for this role, please submit your CV along with a covering letter explaining
how your experience and skills match those outlined above.

Follow this button to apply for this job posting

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