RETAIL SALES ADVISOR
(Wine Jobs:
Sales & Marketing)
Full Time
The Whisky Exchange
UK,
England
Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.
We are delighted to announce the opening of a new retail store situated on Great Portland Street.
This is hugely exciting opportunity to join a highly competent team in an ambitious, growing company.
As a Sales Advisor your primary role is to build and strengthen relationships with our diverse customer base. You’ll be part of a highly driven team of drinks specialists responsible for providing an exceptional shopping experience by offering friendly, helpful advice to guide their purchase and build confidence.
The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.
THE ROLE INVOLVES MOVING, STRETCHING, LIFTING, BENDING AND CARRYING OF BOXES AND MATERIALS.
Primary Duties and Responsibilities:
Shop Operations
- Greeting and assisting customers, maximising engagement and offering samples where appropriate.
- Increasing customer databases.
- Responding to telephone enquiries, taking messages or transferring calls where necessary.
- Ordering specific products for customers if they are not currently available or in stock, and providing order updates.
- Processing transactions for customers, handling card and cash payments.
- Ensuring all health and safety requirements are met and making corrections where necessary.
Team Working
- Completing weekly/monthly tasks and DLC to other sales advisors.
- Maintaining a professional working environment and a culture of continuous improvement.
Stock and Merchandising
- Replenishing stock levels on the display, rotating stock where necessary, and communicating requirements to the management.
- Ensure that retail and stock room spaces are maintained to professional standard.
- Receiving deliveries and assisting with movement of stock in and out of the store.
- Maintaining and updating visual merchandising displays.
- Assisting with stock takes and general inventory management.
Product Knowledge and Personal Development
- Continual development of product awareness and understanding for new and existing ranges.
- Assisting with private and monthly tasting events, and learning through sampling and developing your palate.
Candidate Experience
Key skills and knowledge
- Passion for spirits, and the drinks industry in general.
- Excellent customer service skills.
- Strong communicator.
- Excellent team working skills and flexible approach to task handling.
- Problem solver.
- Strong sense of priority and awareness.
- Strong sales track record and able to transfer skills to the drinks sector.
- Exceptional attention to detail.
Job Requirements
- Must have flexibility to work shift patterns during weekdays and weekends
- Fluent written and spoken English
- Professional manner and tidy appearance
Previous experience in the drinks industry is desirable but not essential.
