Head Bartender (Wine Jobs: Wine Retail & Sommelier)

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Magical | Respectful | Innovative | Passionate | Consistent

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Head Bartender at Grantley Hall

We are looking for an experienced Head Bartender, in our Norton Bar team to deliver drinks and wine knowledge in depth to the agreed specifications.
Assisting and supporting the Bar Manager in ensuring that the guests experiences the highest level of service throughout their stay.

Key responsibilities

- Delivering the Norton Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines.
- Be able to competently set-up, maintain and run the daily operation of Norton Bar during service.
- To inspire and motivate your team to deliver outstanding customer service.
- Responsible for cash and stock security.
- To attend staff meetings and daily briefings ensuring you are fully aware of what is going on around Grantley Hall present and future.
- Responsible for arriving at work 15 minutes early and fitting the appearance guidelines and creating a positive atmosphere in the workplace.
- Complete all compulsory training and development provided by the GH Academy and G.A.P
- To ensure the venue is kept clean throughout service and to leave the venue clean and organized for the next shift.
- To provide clear and concise handovers to your team between shifts.
- To learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests.
- Carry out the set up and breakdown of the bar and floor.
- Serving customers directly and be able to convey GH values throughout their stay.
- Escalate any complaints that are unable to be dealt with to management and write reports when necessary
- To work with the restaurant and bar team to ensure food and beverage is delivered in line with our 5 star service.
- Attend to unsavory or loud guests when required to do so



Key Skills, Qualities & Experience

- To have outstanding customer service skills.
- To have experience of leading and training a team
- To be able to delegate and organize a team where necessary.
- To be impeccable and smart in appearance at all times.
- To treat guests and team members with respect.
- All new guests get a friendly greeting, all leaving ones get a sincere goodbye.
- To make sure every time you interact with a guest you are friendly and talkative, even under pressure.
- To have an in depth knowledge of listed products and cocktails
- To enjoy going the extra mile for guests, in providing them an enjoyable experience.
- To ensure that you follow the challenge 25 policy strictly.
- When time allows you should be able to enjoy chat with your guests and enjoy yourself.
- To ensure a welcoming and atmospheric ambience.
- To ensure areas are clean and tidy at all times.
- To deal with or escalate customer complaints immediately and effectively by following the correct procedures.