E-commerce Coordinator (Wine Jobs: Management & Administration)

Full Time

  The Good Wine Shop Ltd

  Richmond, England

The Good Wine Shop is a growing and ambitious company, with multiple industry awards including recent winner, Decanter Best London Neighbourhood Wine Shop 2020 (Richmond) and Best London Wine Shop 2019 (Kew). We are looking for an experienced, talented and highly motivated person to join our growing website team. You will have a chance to be involved in many aspects of the exciting wine and dynamic online world.

Ideal candidate requirements:

  • An e-commerce background with strong awareness of online operations and environment. Experience working with fulfilment, product management and ecommerce software.
  • Shopify experience and dealing with couriers is a plus.
  • Wine and Spirit Education Trust Level 2 qualifications or equivalent wine knowledge and an interest in producing written content for our website.

Role summary:

  • Reporting directly to and supporting the Ecommerce Manager
  • Manage existing products, online inventory and catalogues as well as creating and researching new products and catalogues
  • Liaise with our existing couriers
  • Online order management and fulfilment
  • Managing customer communications and enquiries via email and telephone as well as after sales care
  • To undertake any other reasonable duties as requested by the company

Soft skills we also require:

  • A “can do” attitude, self-starter, able to work on their own and have oversight of all day-to-day website order management, fulfilment and administration.
  • Strong organisational skills and an attention to detail as well as being energetic.
  • Excellent numeracy, with strong IT as well as written communication skills with a customer focused mindset.
  • A good degree of common sense as well as the ability to problem solve and be flexible where required.
  • Good commercial awareness, able to contribute to growing the business by identifying opportunities for the business to develop, evolve & grow.
  • Ability to work and communicate as a team, a strong sense of WE rather than I is essential.

Remuneration and benefits package:

  • Salary: Based on experience for 45 hrs per week, Tue-Sat 9am-6pm (incl. 1hr break).
  • Annual Leave: 20 days per year plus statutory holiday (8 days)
  • Pension: A Statutory pension scheme is in place via NEST with employer contributions of 3%.
  • A generous staff discount scheme is available to all staff.
  • All of the above is subject to a three-month probation period.

How To Apply

Please send a cover letter outlining your suitability for the role together with your current CV

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