Customer Account Specialist (Wine Jobs: Management & Administration)

Full Time

  Virgin Wine Online Ltd.

  Norwich, England

Job description

Like all Virgin companies, we are committed to changing business for good. Providing rock star service to each and every customer is key to the success of our business. Our award winning, Norwich-based customer service team is always on hand to help.

We are looking for driven, organised, exciting people to join this team and who thrive from working in a busy, ever-changing, competitive environment.

As a Virgin Wines Customer Account Specialist your role will include monitoring and taking responsibility for customers’ deliveries to ensure we provide an outstanding delivery service. You will also undertake administrative duties as part of a tight knit team that strives to excel in every aspect of customer care. In order to achieve this you will need to think independently and proactively to ascertain and resolve every aspect of the customers issue to the fullest extent.

You’ll love solving problems, advising customers, supporting them and you’ll take pride in the relationships that you build with your customers and your colleagues.

How To Apply

Data Protection
During the recruitment process we may collect, store and process personal information about applicants and we recognise the need to treat this information in an appropriate and lawful manner. The information, which may be held on paper, on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the Act) and other regulations. The Act imposes restrictions on how we may use that information. If you consider that any of those restrictions has not been followed in respect of personal data about yourself or others please raise the matter with us.

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