Customer Service & Sales Support (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Jascots Wine Merchants

  London, England

The Role: You will play a pivotal role in customer care and in supporting our sales team. In addition to being a key point of contact for clients taking orders and answering queries, you will have the opportunity to work closely with the sales team preparing documents for meetings, putting together wine lists and aiding with food and wine matching.

You will also be working closely with the operations team to ensure wines are accurately selected and delivered according to clients specifications.

We are looking for a professional who wants to be in the wine industry for the long term. We aim to recruit people who will be trained and promoted, typically to the sales team, after a period of 18 to 24 months.

Required knowledge, skills and competencies:

  • WSET Level 2 (or equivalent)
  • Excellent, fluent written and spoken English
  • Experienced in customer service- good telephone manner and customer interaction
  • Attention to detail
  • Skilled at problem solving
  • Ability to communicate well in a team
  • Proficiency in Microsoft office esp. Outlook, Excel, Word.

Desired knowledge, skills and competencies:

  • SQL query reporting skills
  • A good working knowledge of the alcohol industry

We are famous in the trade for our exceptional customer service, our team is friendly, knowledgeable and very resourceful; they can solve almost any challenge presented to them by our customers. This is a fantastic opportunity for you to join an award winning company that specialises in supplying the UK on-trade. Our benefits include:

  • 23 days holiday entitlement that increases with service to 26 days
  • Stakeholder pension scheme
  • Support towards gaining vocational qualifications (WSET/CIPS)
  • Discounts on our great range of wines

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