Chief Operating Officer (Wine Jobs: Management & Administration)

Full Time

  Cru Wine

  London, England

About Cru Wine:Cru Wine is a dynamic and rapidly growing company at the forefront of the wine industry. With a commitment to excellence, we strive to provide exceptional service to our discerning clientele. As we continue to expand our global presence, we are seeking a visionary and strategic leader to join us on the Board as our Chief Operating Officer, reporting into the company founder and CEO.



Oversee and optimize the logistics operations, ensuring timely and efficient delivery of wine internationally.

Customer Service Post Sale:

Drive excellence in customer service, ensuring post-sale satisfaction and loyalty through effective communication and issue resolution.


Lead the buying strategy, working closely with the Senior Buyer to source high-quality wines and products that align with our brand and customer preferences.


Ensure legal compliance in all aspects of the business, working closely with legal teams to mitigate risks and uphold ethical standards.

CRM Optimization & Efficiency:

Oversee the optimization and efficiency of our Customer Relationship Management (CRM) systems to enhance customer engagement and marketing strategies.


Provide strategic direction for IT initiatives, ensuring that technology supports business goals and remains at the forefront of industry standards.


Lead the human resources function, fostering a positive and inclusive workplace culture, and driving talent acquisition, development, and retention strategies.

Finance with GS (First Half of 2024 Only):

Collaborate closely with the Finance team, specifically during the first half of 2024, to achieve financial goals and objectives.

Reporting into the role:

  • Head of Data & Tech: Collaborate on data-driven strategies and technological advancements.
  • Senior Buyer: Work closely on product sourcing and inventory management.
  • Senior Logistics Manager: Oversee logistics operations and distribution strategies.
  • Office Manager: Coordinate administrative functions for seamless day-to-day operations.
  • GDS Vins GM (General Manager of our French company): Collaborate on international operations and expansion.
  • Asian Admin Team (2 Members): Provide oversight and support for the regional administrative team.

The ideal person:

  • Proven executive leadership experience in a dynamic and growing business environment within the wine industry.
  • Strong understanding of the wine industry and market trends.
  • Exceptional strategic planning and execution skills.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to lead and inspire cross-functional teams.
  • Proven track record of driving business growth and profitability.

If you are a visionary leader with a passion for the wine industry and a track record of success, we invite you to apply for this exciting opportunity. Join us at Cru Wine and be a key driver of our continued success and growth.

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