Customer Service Trainer (Wine Jobs: Management & Administration)

Full Time

  Hallgarten & Novum Wines

  London, Greater London, England

This role is crucial to ensure that our Customer Service team are well equipped to provide excellent service to our customers. You will be responsible for conducting training sessions, developing training material and fostering a positive learning environment.

Primary Responsibilities

  • Training new and existing staff on all Customer Service process and procedures.
  • Work with the Customer Service Management team to ensure all training materials are current and relevant.
  • Create and update the customer service team ‘how to’ training guides
  • Ensure the team training matrix is kept up to date.
  • Identify individual and team skills gaps
  • Call monitoring
  • Schedule regular training sessions
  • Assist the team with order processing during peak business periods

Knowledge, Skills & Behaviours

  • Strong written and verbal communication skills
  • Upholds Company Values
  • IT Literate – working knowledge of Microsoft Office packages and Excel and ability to learn new systems
  • High level of accuracy and attention to detail
  • Process driven and inquisitive in understanding why, what and how
  • Calm under pressure
  • Team player
  • Able to manage their own workload and prioritise appropriately

Experience & Qualifications

  • GCSE passes in key subjects i.e. Maths, English
  • Previous experience in customer service role
  • Computer literate – proficient with Microsoft Outlook, Excel and Navision


  • Competitive Salary
  • Professional development
  • Bonus Structure and Company Profit Share Scheme
  • Pension scheme
  • 25 Days Annual Leave per annum with the ability to purchase up to 5 days


This role is based in our Head Office in Capability Green, Luton working in a hybrid way after probation.
The ethos and culture of Hallgarten lies at the heart of everything we do, our 5 values of Partnership, Positivity, Passion,
Pride and progression mean you will find a collaborative, supportive and friendly team that gives you a platform to
succeed and grow.
We are an equal opportunity employer and are committed to equality of opportunity for our current and future
employees irrespective of their gender, age, race, disability, marital status, religion or belief, or sexual orientation. We
believe that the wide range of perspectives that result from diversity promotes innovation and business success. If you
need reasonable adjustments at any point in the recruitment process, please let us know and in your application, please
feel free to note which pronouns you use.
Closing date for applications is 30th June 2024, but we reserve the right to close earlier should we find the successful

How To Apply

Please send an up-to-date CV.

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