Tasting Room Manager
(Wine Jobs:
Vineyards & Cellars )
Full Time
Horam, Heathifield, East Sussex,
England
About Us
We are a boutique producer of premium still and sparkling English wines located in the heart of the High Weald AONB near Heathfield, East Sussex. Hidden Spring is a family owned and operated vineyard, winery and tasting room with all aspects of wine production from grape to glass taking place on site. Our exceptional site has enabled us to produce award winning wines that have positioned us amongst the finest wine producers in England. Our medal wins include awards from the IWC, Decanter and WineGB competitions.
Wine tourism is a key part of our business and our Tour & Tasting Experience is regarded as one of the best available. Our mission to inform, educate and entertain our visitors is key to our success and as the business has grown substantially we are now looking to expand our team whilst maintaining exceptionally high standards of wine production and visitor experience.
Why not join us and be part of an amazing English wine success story?
Role: Tasting Room Manager
About the Role
We’re looking for an enthusiastic multitasker to lead the Tasting Room and be at the heart of the visitor experience at Hidden Spring Vineyard.
You will be the face of Hidden Spring for guests enjoying a range of experiences, so you’ll have the confidence, people skills and knowledge to be an engaging, friendly host. Based at the Tasting Room at Hidden Spring Vineyard, you will welcome visitors, give a background to the business & English wine industry and lead vineyard tours and tutored tastings, cellar door sales and manage the operations of the Tasting Room. Your duties will also include:
- Acting as point of contact for Hidden Spring guests, creating, and maintaining, a welcoming and inviting atmosphere for all visitors
- Leading our in-depth vineyard tour and tutored tasting experiences (training provided)
- Selling and serving our wines
- Providing support for front & back of house operations
- Set up and clean down for experiences & events
- Promotion of our wines, acting as an ambassador for Hidden Spring
- Being the first point of contact for all customer enquiries and FAQs in regards to visiting the estate
- Organising the wine deliveries and despatches for our online orders
- Cashing-up the shop till
- Core working hours will be 10:00 – 17:00 with the possibility of additional hours depending on season and customer demand, 5 days a week, Tuesday to Saturday
About You
You will have a background in the hospitality or retail sectors, ensuring the very best customer experience whilst maintaining a cool head at busy times. You’ll be someone who keeps a keen eye on the rapidly developing English Wine scene in Sussex and beyond. Capable of supporting a busy service whilst maintaining the utmost professionalism and cleanliness standards, you will have the practical experience to hit the ground running for our busy spring/summer season. This role is all about having a warm and welcoming attitude to customers, so we need someone who is immediately engaging, with exceptional people skills and a focus on excellent customer service. The successful candidate will be representing the Hidden Spring brand and team, and will be in charge of the Tasting Room. Accordingly, the Tasting Room Manager will be someone who can take responsibility for giving customers a great experience at Hidden Spring.
Your skills and experience will include:
- A passion for wine and in particular English wine
- Admin and time management skills
- Strong team work skills and a willingness to learn
- A keenness to get stuck in and take an interest in all areas of the business
- An existing knowledge of wine is preferable (ideally WSET level 2 or above) however all elements of production happen on-site here at Hidden Spring, so there is always the opportunity to learn and expand your knowledge
- Experience in the hospitality and retail sectors
- A personal alcohol licence is essential but can be obtained on the job
- Access to your own vehicle / ability to reach us in our rural location
Please apply with covering letter and CV to [email protected]
Salary commensurate with experience.