Showroom Assistant (Wine Jobs: Management & Administration)

Full Time

  The Wine Society

  Hertfordshire, England

Based within our Showroom team and reporting directly to the Showroom Team Leader, you will be responsible for:

  • Greeting members as they enter the Showroom, serving, collating and locating their orders
  • Ensuring all transfers from warehouse are completed onto our system
  • Merchandising goods in an attractive and appealing way
  • Giving confident advice to our members
  • Cashing up and ensuring the till balances at the end of each day

Candidates must have:

  • Excellent customer service skills
  • Excellent wine knowledge (WSET L3 minimum)
  • The need for accuracy – good attention to detail
  • Strong interpersonal skills – both written and verbal
  • The ability to lift cases of wine 

Job purpose:

  • To act as part of the showroom team in respect of all general duties but specifically to serve and greet members with a world class service.

Main duties:

  • Responsible for greeting members as they enter the Showroom
  • Responsible for serving members, collating and locating their orders, and completing/filing the paperwork.
  • Ensuring all transfers from warehouse are completed onto our system
  • To be self-motivated, numerate and be able to process orders by being able to manage the sales order system using the internal computer system
  • Merchandise goods in an attractive and appealing way
  • Undertake weekly stock takes of the showroom
  • Be able to give advice confidently to our members
  • To be confident when dealing with all types of payment
  • Responsible for cashing up and ensuring the till balances at the end of each day

Other Duties:

  • Arranging couriers for replacement orders for member services
  • Changing collections to deliveries, relabelling and taking to the relevant distribution area
  • Responding to emails and enquiries from other departments
  • Updating the contact logs processing, credit notes and RMA’s
  • Holding wine training sessions within the department at the weekly meeting
  • Holding wedding tastings for members from start to finish so including all the preparation beforehand
  • Responsible for an area in the Showroom, keeping it stocked and aware of any dead items
  • Help unload stock cases from pallets either for the shelves or members collections 
  • Selecting wines, producing notes, cleaning and reloading the enomatic machines 
  • Attend as many wine training sessions as possible in order to help gain confidence when giving advice or holding a tasting 
  • Organise a monthly tasting in the showroom from start to finish
  • Merchandising of offers in the showroom including producing display signs so need to be word computer literate 
  • Responsible for cashing up and ensuring the till balances at the end of each day 
  • Responsible for opening and closing the showroom at certain times 
  • Responsible for any other duties as directed by the Showroom Manager or Deputy
  • Responsible for producing Showroom blog

Health and Safety:

  • All employees have a responsibility to carry out their work in a safe manner, reporting any incidents or problems to their Team Leader or Manager and taking all reasonable steps to minimise risk to both self and others.


  • The Society reserves the right to make reasonable variations or amendments to the duties and responsibilities of the post holder at any time according to the needs of the business.

Closing Date: 8th April 2019

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