Retail Wine Advisor (Wine Jobs: Wine Retail & Sommelier)

Our client, a Food & Beverage retail, based in Hersham, is currently hiring for an Retail Wine Advisor to deliver exceptional customer service at all times.

Responsibilities

• Achieve the weekly, monthly and yearly targets using all the tools provided to maximise sales revenue, including:
  • Tasting table
  • Add-ons
  • Up selling
  • Premier sign up
  • Loyalty cards
  • Tasting events
• Marketing materials
• Exceed the customers expectations by going above and beyond to deliver exceptional customer service every time, including carrying cases to cars
• Work towards and maintain a level of wine knowledge that ensures customer queries and questions can be handled confidently
• Support the Manager to maintain and grow trade and wedding sales
• Work with the rest of the team to ensure a full tastings programme is run in store. Get involved at every level from planning to the deliverance on the night
• Ensure the shop floor, stock room and office are kept clean, tidy and presentable at all times
• Ordering and receiving the regular shop deliveries, replenishing the shop floor on a regular basis
• Partake in quarterly stock takes

Requirements

• Customer service experience
• Educated to GCSE Level or above
• IT skills: Microsoft Word, Excel and Outlook
• Physically able to cope with regular manual handling/lifting
• Customer focused
• Target driven and pro-active
• Ambitious and eager to learn
• Passion for and willingness to learn about wine
• Constantly strives for high standards and consistently achieves them
• Organised and efficient

This is a full time, permanent position working 32 - 40 hours per week, shift work.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.