Job Status: Filled

Retail Assistant (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Les Caves de Pyrène

  Guildford, England

Les Caves de Pyrene is an independent, Guildford-based wine importer, distributor and merchant of wines from all over the world, with a strong focus on those made organically, biodynamically or with minimal intervention.

Our (ever-growing) portfolio is wide-ranging, but concentrates on artisanal wines made by hand, that express a strong sense of where they come from.

Job Description:
We are currently looking for a dynamic, motivated and passionate individual to join our Guildford-based team in the position of Retail Assistant. The successful candidate will be the first point of contact for retail customers – whether they are visiting our shop in person, shopping online, or getting in touch by phone or email – so excellent customer service and communication skills are a pre-requisite. 

As a company with a strong trade focus, our shop team also provide invaluable support to our trade sales teams so any applicants would also benefit from the ability to successfully juggle multiple tasks, simultaneously.

Main responsibilities will include:

  • Handling customer orders and enquiries through a variety of different channels.
  • Managing stocks.
  • Maintaining and updating the online shop.
  • Helping to promote the shop through digital newsletters and various social media platforms.
  • Maintaining an engaging shop display and other general housekeeping duties.
  • Required skills and attributes:
  • An excellent customer service manner – face to face, over the phone and via email.
  • A good level of computer literacy.
  • A confident, even if basic, knowledge of wine and a passion to learn.
  • Close attention to detail, good time management and organisational skills.
  • Previous retail experience and any WSET qualification would be considered an advantage.

Above all, we are seeking someone who is capable and hardworking, who will enjoy working as a member of a small and dedicated team, and who can cope well juggling a variety of tasks.


  • Start Date: To start in September in a permanent, full-time position.
  • Working hours: 8.30am – 5pm Monday to Friday, with occasional duties on Saturday mornings/weekday evenings.
  • Salary: £19,000-£22,000 depending on experience.
  • No telephone applications / agencies please

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