Tour Guide / Host and Wine Ambassador
(Wine Jobs:
Wine Retail & Sommelier)
Part Time
Bolney Wine Estate
Bolney, West Sussex,
England
Bolney Wine Estate, Foxhole Lane, Bolney. West Sussex. RH17 5NB
Bolney Wine Estate in West Sussex is one of the pioneers of the English wine industry and has been a family business since 1972. We are a producer of premium English still and sparkling wines.
At the Estate we welcome thousands of visitors a year for vineyard and winery tours and corporate events and to our on-site café, bar & restaurant.
Role: Tour Guide / Host and Wine Ambassador
Department: Hospitality
Responsible to: Cellar Door Sales Manager
Evening and weekend work will be required on occasion and a willingness to work to flexible working patterns.
Duties to include:
- Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
- Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
- Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
- Operate and reconcile the Tour and Shop tills for sales and end of day operations
- Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
- Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate.
- To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
- Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
- Reporting to Tour Guide lead, relay back to management on trends and areas we can improve on.
- Being a ‘day-maker’ and delivering an exceptional customer experience.
- Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.
- Attend outside events on behalf of Bolney Wine Estate as required.
- Anything else that may be reasonably asked of you.
Essential Qualifications / Experience:
- Computer literate
- Interest in and knowledge of viticulture and winemaking
- A confident outlook when dealing with customers face to face and a can do attitude
- Strong communication skills. Sound computer skills to use our retail POS system, Word, Excel, internet and email.
Ideal Qualifications / Experience:
- WSET Level 2 upwards.
- Food Hygiene certificate
- Experience with EPOS systems.
- Previous Tour Guide experience helpful
Driver’s License essential due to location
Job Type: Part time – competitive salary, dependant on experience.
How to Apply: Submit your CV and a covering letter to [email protected]