Customer Service Advisors
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
The Champagne Company (UK) Ltd
Birmingham,
England
As the first point of contact representing the Company, a warm, efficient Customer Service welcome, friendly manner, well-spoken with a clear voice with good communication skills and a desire to go above and beyond to really help our customers is essential. Within this role, you will be answering the phone, speaking directly with customers who are calling to place an order of a product/s from the website, processing orders fully to completion and being part of a friendly Online Team. You will also contribute to systems giving effective customer communication, access product stock management, maintaining daily records, updating and communicating well with team members, manage order processing and relationships with couriers.
Being at the core of the business and working directly with our customers allows growth and opportunity into further areas of responsibility in the Company.
• Previous experience in a customer service role using written as well as telephone communication channels.
• Excellent levels of customer service and organisational skills. Clear and well-spoken and great telephone manner. Ability to work effectively with a variety of customers.
• Previous experience in a wine/drinks environment.
• Previous experience with customer CRM tools, and e-commerce order processing systems an advantage
• Previous experience in a wine & drinks environment WSET Level 2 preferred.
• Excellent attention to detail, timekeeping, IT and reporting skills.
• Supportive - team player demonstrating loyalty and commitment to colleagues.
