Sales and Administration Assistant
(Wine Jobs:
Management & Administration)
Full Time
Battersea, London,
England
Company description
Zonin 1821 is one of Italy’s most important family owned wineries, a leader in the industry. With almost 200 years of history and 7 generations, the Zonin’s are a longstanding family of Italian winemakers. Known internationally for the quality of their wines and their entrepreneurial dynamism, their mission is to enhance the value and quality of their wines and vineyards through foresight, family continuity and welcoming excellence.
Zonin UK was established in 2006 covering the UK and the Irish markets. We offer the entire Zonin Estate portfolio as well as an exclusive selection of handpicked producers from the New and the Old World.
Job description
To support the sales network in managing sales orders from Sales Representatives or Customers, and gives help and support to other members of the office staff.
Overview of Responsibilities
- Manages orders received both from Sales Representatives and Customers
- Provides customer service and deals with customers queries
- Shares the responsibility for the credit control of the company
- Checks orders status and notifies the Line Manager of any problems
- Provides support for order entry transactions and sends them to the logistics operator
- If notified of unsuccessful deliveries by the logistics operator, immediately informs the sales agent of reference
- Manages of “ex-cellar” orders for on-trade and off-trade customers
- Ensures that sales records are accurately maintained
- Review of suspended orders on a daily basis
- Ensures that all queries and disputes are recorded in the appropriate format and resolved in a professional and timely manner
- Provides assistance to all other members of the office team
- Any other duties as reasonably required
Experience / Skills
- Experience of customer service management within a professional office environment
- Excellent verbal and written communication skills
- Interpersonal skills, with an ability to deal with people at all levels
- Demonstrate ability to use own initiative and flexible in personal approach
- Ability to prioritise work to meet targets and take ownership of ad-hoc tasks
- Microsoft Office, including Excel and Word to a good level
- Italian language and Wine Industry experience would be essential
Hours - Monday - Friday - 9am - 5pm with an hour for lunch.
Holiday 20 days (plus bank holidays), rising to 25 days with length of service.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year (depend on experience)
Working from home until March/22 and after hybrid work (2-3 days in the office)
Authorisation to work in UK required.
Pension Scheme
Employee Private Health Care
5% Annual Bonus (based on annual salary)