Part-time administrator – The Nest at Gusbourne (Wine Jobs: Management & Administration)

Part Time

  Gusbourne (http://www.gusbourne.com)

  Appledore, Kent TN26 2BE, England

As part of a rapidly growing department at Gusbourne, an opportunity has arisen for a weekend administrator to support the Nest tasting room. We are looking for a highly motivated, customer service orientated individual to cover this varied role.

 

Working days

  • The role is contracted at 2 days per week, and one of these days must be a Saturday. The other day could be either a weekday or a Sunday, to be agreed with the successful candidate.
  • Additional working hours during the week may also be available on an ad-hoc basis.
  • The role is based at The Nest tasting room, Appledore, Kent TN26 2BE.

 

Main responsibilities

  • Manage the Nest inbox and the Nest diary at the weekends. Answer the phone, monitor and respond to emails, as well as managing customer enquiries in person at the reception desk. These enquiries could cover tour and tasting enquires, bespoke bookings, trade and journalist visits, sales and dispatch.
  • Handover to the main Nest Administrator after the weekend.
  • Support the Nest Manager with the management of the inbox for the Gusbourne wine club, and with communication with members. This could include coordinating member sales, invoicing, dispatching wines, updating digital systems and records.
  • Processing of bookings and sales online.
  • Upkeep of visitor records.
  • Daily checks and maintenance of the Nest to the highest standards.

 

Skills and experience required

  • At least 2 years customer service experience, either in a face-to-face environment or telephone and email based.
  • A strong customer service ethos and an outlook that nothing is too much trouble for the customer.
  • A team player – someone with flexibility and a helpful attitude, who doesn’t mind being interrupted during a task in order to help someone else.
  • Impeccable written English and an understanding of using the correct tone of voice in written and spoken communication with customers.
  • A friendly and welcoming manner in person, and on the phone.
  • No detailed knowledge of wine is required, but we do require a willingness to learn and a positive attitude.

 

What we offer:
Gusbourne is a rapidly growing company in the exciting world of English wine production, producing top quality still and sparkling wines that win international recognition. Working in the Nest, you will be part of a team focused on the consumer-facing side of the business. There are opportunities to develop wine tasting knowledge and experience, and to progress within this growing area of the business. Competitive salary, private healthcare, wine allocation, staff discount on wines and the opportunity to participate in bonus schemes.

How To Apply

Please apply with a CV to Dan Grainger. For any questions please contact Dan on 01233 884680

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