Retail Tasting Room & Customer Experience Manager
(Wine Jobs:
Sales & Marketing)
Full Time
55-57 High Street, Arundel, West Sussex, BN18 9AJ,
England
Join one of the most prestigious English sparkling wine brands
· Internationally renowned wine producer, loved for its luxury quality and cheeky British spirit
· Visionary, leading brand with a ground-breaking, unique approach
· A dynamic part of the global wine industry’s most exciting new category, English sparkling wine
Play an essential role in Digby’s customer experience
As the Retail Tasting Room & Customer Experience Manager, you will play a critical role in building our direct to consumer sales presence. You will be a key member of the team, working closely with the founders to forge a magical set of experiences that represent the quality and style of our Fine English fizz.
Responsibilities
As the Retail Tasting Room & Customer Experience Manager, you will take responsibility for:
· Managing the Digby Fine English tasting room and retail sales operations
· Creating and delivering exquisite experiences for our retail, event and corporate customers
· Managing the retail operations including inventory, resourcing, event management
To be successful in this role you will:
· Have sales experience in a front-of-house luxury retail, wholesale or hospitality setting
· Love delivering exquisite customer experiences that drive sales and customer loyalty
· Thrive on working in a customer-facing, results-driven role
· Be experienced in managing (or are keen to quickly learn) the operations that support a retail sales environment
· Be knowledgeable about or have an interest in learning about the luxury end of the wine industry
Working Hours Full-time, initially Wednesday – Sunday day-time hours but with flexibility and seasonal variation
Location Based in Digby’s stylish new offices and Tasting Room at 55-57 High Street, Arundel, West Sussex, BN18 9AJ
Working with us Being a part of our small, entrepreneurial team means being part of a creative and collaborative environment on the one hand, and an independent and inventive one on the other. We love to think hard and experiment freely and there is a lot of room for growth.
Join us!
Do you want to join the English Wine Movement? Can you help our glamorous Tasting Room come to life with your warmth and enthusiasm? Come join us and grow with a team of people who will challenge and inspire you!
Salary dependent on experience