Sales Assistant

About Us

The Dormant Distillery Company operate one of Scotland’s leading Whisky Specialist retailers and wholesalers, Royal Mile Whiskies. Founded in 1998, the company also run a specialist tobacconist on the Royal Mile, The Cigar Box, and in 2011 opened specialist drinks retail shops in Edinburgh and Pitlochry, Drinkmonger, with the vision to provide the most comprehensive range of quality alcohol products in Scotland.

Along with their online business through www.royalmilewhiskies.com and www.drinkmonger.com, the company have also developed a wholesale business, supplying the on trade across Scotland and beyond.

The Role

An opportunity has arisen to join the Royal Mile Whiskies team as a Sales Assistant in our new York store.

This role is focused on customer service and supporting the daily running of the shop. You will assist customers, help maintain presentation standards and support the team during busy trading periods.

While specialist knowledge is not required, an interest in drinks retail is important and you should be open to learning about premium products, including cigars, over time.

This role is particularly suited to someone looking for flexible hours, including weekend and peak trading work.

Responsibilities

Customer Service

• Welcome and assist customers in a friendly and helpful manner
• Help customers find products and make purchase decisions
• Process sales through the till accurately
• Maintain a positive and welcoming shop environment

Shop Floor Support

• Restock shelves and maintain displays
• Keep the shop clean, tidy and well presented
• Assist with deliveries and stock organisation
• Support colleagues during busy trading periods

Product Knowledge

• Learn about our range of spirits, wine, beer and cigars
• Build confidence recommending products to customers
• Support tastings and in store events where required

Compliance

• Follow Challenge 25 procedures
• Support safe and responsible retailing
• Follow company policies and procedures

Job Requirements

• Friendly and approachable manner
• Good communication skills
• Reliable and flexible availability
• Interest in drinks retail
• Willingness to learn about cigars and premium products
• Previous retail or hospitality experience helpful but not essential

Additional Info, Salary and Benefits

This is a zero hours post with shifts offered based on business needs, including weekends, holidays and peak trading periods.

Benefits include:

• Staff discount on a large range of products
• Workplace pension where eligible
• Training opportunities including WSET
• Opportunities to attend tastings and industry events
• Access to funded development opportunities within the business

We would particularly encourage applications from underrepresented groups.