RETAIL SUPERVISOR (Wine Jobs: Wine Retail & Sommelier)

Full Time

  The Whisky Exchange

  UK, England

Do you have an interest in the drinks trade? Are you keen to develop your knowledge and expertise in a booming industry? Whether your tipple of choice is wine, spirits or real ale, The Whisky Exchange covers it all. We are a multiple award-winning drinks retailer with an outstanding reputation for range, quality, and able to deliver outstanding customer journeys.

We are delighted to announce the opening of a new retail store situated on Great Portland Street.

This is hugely exciting opportunity to join a highly competent team in an ambitious, growing company.

As a Retail Sales Supervisor your primary role is to support the retail sales team objectives and day-to-day shop activities, encompassing floor management, team supervision and merchandising. You’ll ensure the smooth running of retail operations, motivate others, and inspire a culture of continuous improvement.

The ideal candidate is a first-class communicator with a passion for drinks and an eagerness to learn.


Primary Duties and Responsibilities:

Operations/Floor Management

  • Opening and closing the premises.
  • End of day procedures and ensuring accurate cash management.
  • Assisting with in-store tastings and events, and anticipating potential requirements.
  • Customer service, sales and shop floor activities as required to maintain exceptional standards.
  • Processing refunds, exchanges and handling customer queries.
  • Ensuring all health and safety requirements are met and making corrections where necessary.

Team Supervision 

  • Prepare and distribute weekly/monthly tasks and DLC to other sales advisors.
  • Monitor and motivate other sales advisors to work towards store targets.
    • Maximising shopper engagement.
    • Maintaining exceptional customer service standards.
  • Assisting with product knowledge development of other team members.

Stock and Merchandising 

  • Assist with back office operations including stock management, pricing and offers on Defacto.
  • Ensure that retail and stock room spaces are maintained to professional standard.
  • Monitoring, replacing and updating visual merchandising displays. 

Product Knowledge and Personal Development 

  • Continual development of product awareness and understanding for new and existing ranges.
  • Liaising with brand representatives as required.
  • Supporting a culture of continuous improvement. 

Candidate Experience 

Key skills and knowledge 

  • Previous supervisory experience.
  • Passion for spirits, and the drinks industry in general.
  • Excellent customer service skills.
  • Strong sales track record and able to transfer skills to the drinks sector
  • Excellent team working skills.
  • Problem solver.
  • Effective communication skills and ability to enthuse and motivate others.
  • Ability to effectively prioritise and delegate tasks.
  • Exceptional attention to detail.
  • Solid working knowledge of Microsoft Office suite.

 Job Requirements

  • Must have flexibility to work shift patterns during weekdays and weekends.
  • Fluent written and spoken English.
  • Professional manner and tidy appearance.
  • Previous experience in the drinks industry is desirable but not essential.

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