Customer Service Executive (Wine Jobs: Management & Administration)

Full Time

  Sky Personnel

  Thame, England

The role is working on behalf of the world’s leading premium drinks business with an outstanding collection of brands across spirits, wine and beer.

You will be:
•Providing a knowledgeable service to support the licensed publican trade and their direct suppliers, dealing with the brand’s related queries or requests
•Supporting employees working in the field directly with the above mentioned customers
•Making outbound sales/marketing calls, inbound quality calls and providing administrative support as required
•Promoting products in the On-Trade market
•Handling all campaign contact types on a day to day basis, ensuring all key client SLA’s/KPI’s are met
•Updating and maintaining in-house database with information about the call
•Ideal candidates will:
•Be flexible working across Inbound/Outbound/Administration
•Have a confident telephone manner including good listening skills
•Ability to deal calmly and professionally with challenging calls
•Have strong administration skills
•Have experience of Outbound Sales/Marketing Calls – desirable
•Be computer literate
•Have previous experience of working within a Customer Service environment
•Be professional and self-confident with the ability to be a strong team player
•Accurate in data capturing

Hours: Monday – Friday with shifts between 0800 – 1800 on a rota basis (37.5 hours per week), also working 1 in 4 weekends with time off in Lieu during the week

Benefits: Free onsite parking and canteen, optional company incentives, 22 days holiday + bank holidays, increasing 1 day a year capped at 31

How To Apply

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