Assistant Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Majestic Wine Warehouses Ltd.

  Summertown, England

Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail?

Do you want to play a key part in motivating and developing a high performing team?

Do you have experience working in customer-facing roles and are passionate about putting customers first?

If you answered yes to these questions, Majestic Wine would love to hear from you!

We are looking for an Assistant Manager to join us as we continue to grow our business through an exciting new venture. After the fantastic success of our recent store openings in Beckenham, Henley and Beaconsfield - we’re preparing to open the doors of our newest site in Summertown. Therefore we’re looking for someone passionate about giving first rate customer service, building a new customer base of VIP customers and flying the flag for Majestic in another great new location. Based in North Oxford, our next Majestic store fits the bill of ‘right store in the right location’ to a t - as we’ve previously run a successful branch in exactly this location! 

Summertown in North Oxford is a vibrant shopping and business centre and an attractive residential area. Bounded by the Cherwell River to the east and the Oxford Canal to the west it offers easy access to an incredible range of shops and services of all kinds, and to sports and leisure facilities and open countryside.

We’re moving back into the location of our old Summertown store, a flagship branch  whihc routinely exceeded sales targets and had fantastic connections to local residents, businesses, colleges and customers. This is a top opportunity to reestablish those amazing connections. 

As one of our newest Majestic teams, your job will be to embrace the local lifestyle and make the most of the most of this great opportunity at the heart of the town and the affluent surrounding areas. You’ll be given plenty of opportunities and tools to ensure you oversee a successful opening and years of expected growth. This is the chance to be at the forefront of an exciting new chapter for both the town and the Majestic business.

The Role

Do you love how it feels to help customers discover new products that they will love? As an Assistant Manager in our brand new Summertown store,  you’ll play an instrumental part in driving Sales and VIP customer growth through market-leading customer service and leading your team with passion and energy!

Majestic is dedicated to delivering a customer experience that’s unlike any other - because you simply can’t taste wine online! It starts with you discovering customers’ needs and with the support of your store team members, you match those needs with the right products.

Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.


Delivering great service: Ensuring your team provides a great customer experience, delivering sales through service.

Mucking in: Helping the team get the job done. Checking and unpacking deliveries, opening and closing the Store, stocking shelves, cleaning the Store and putting orders together. Maintaining outstanding store standards and visual merchandising excellence

Driving Sales:  Hitting Targets and driving AOV and Sales in store

Inspiring: Encouraging a positive mindset, building a culture of feedback, praise and recognition.

Asking questions and building relationships: Making sure your team gets the development they need and supporting future business growth and succession. Making sure your customers leave the Store with everything that they need and wines that they Love!

Leading from the front: coaching, motivating and engaging your team creating a great place to work where engagement is key.

Resilience:  Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.

Flexibility:  Be there when your team needs you, understand priorities and plan effectively.

Product: Sharing product knowledge with customers and with the store team members. Offering our customers a VIP service by proactively contacting them with our best deals. Have completed your WSET 3 or have a desire to complete.

Building a fun working environment: Maintaining our great product availability and high Store standards, while making sure that your Store is somewhere everyone loves coming to work.

Knowledge & Skills Required

  • Experience of leading and developing a team in a fast-paced, target-driven environment
  • Have a track record of great team leadership, operational excellence, and delivering best in class customer service
  • Excellent time-management, delegation and problem-solving skills
  • Willingness to get stuck in, working alongside your team and getting the job done
  • Excellent communication skills s
  • Have a minimum of 3 years’ managerial experience in retail or hospitality industry
  • Have knowledge of profit and loss statements and managing sales targets
  • Wine knowledge is beneficial but not essential
  • WSET Qualification is beneficial but not essential
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

  • A 20% staff discount on everything in-store
  • Christmas bonus scheme, so you can earn more on top of your salary
  • The chance to become a Majestic Business Partner; run your showroom and a team like it's your own business and reap the rewards!
  • Fantastic incentives that take you around the world to explore our different vineyards
  • Uniform provided
  • A contributory Company Pension Plan
  • Life Assurance (Worth 3 times your annual salary).
  • 29 days holiday, including public and bank holidays.
  • PLUS invites to wine tasting events
  • Career development opportunities - we are passionate about nurturing our internal talent!

About Majestic

Majestic Wine is the UK’s leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.

Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers.  We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment.  More information can be found at   

In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division. 

Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic’s ‘strong cross channel journey, expert staff and widespread brand affection’ when deciding to buy the business from its PLC status.

Closing Date

How To Apply

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