Job Status: Filled

Sales and Administration Assistant (Wine Jobs: Management & Administration)

Full Time

  Zonin UK Limited

  Richmond, England

Job Purpose

Under the supervision of the Sales & Administration Manager, to supports the sales network in managing sales orders from Sales Representatives or Customers, and gives help and support to other members of the office staff. Duties will include, processing orders and handling queries that arise from Customers Sales Representatives and Logistic Partners, reconciliations of sales and purchase orders with customers and supplier accounts. Liaising with different departments within the business, processing and managing large volumes of data and using excel skills to gather data and information in order to develop business analysis and trends.

Overview of Responsibilities

Manages orders received both from Sales Representatives and Customers

Provides customer service and deals with customers queries

Shares the responsibility for the credit control of the company

Checks orders and notifies the Operations Manager of any problems regarding sales orders

Provides support for order entry transactions and sends them to the logistics operator

If notified of unsuccessful deliveries by the logistics operator, immediately informs the sales agent of reference

Manages of “ex-cellar” orders for customers

Supports the Sales Manager and relevant sales network in preparing commercial statistics

Ensures that sales records are accurately maintained

Review of suspended orders on a daily basis

Maintains good relationships with customers, Account Managers and other departments within the company

Ensures that all queries and disputes are recorded in the appropriate format and resolved in a professional and timely manner

Assists in a number of Finance related projects, using the business accounting system to adjust and accurately record financial entries (full training will be provided)

Completes tasks raised by the line manager in an accurate and timely manner

Provides assistance to all other members of the office team

Any other duties as reasonably required


Experience / Skills

Experience of customer service management within a professional office environment

Experience of working within a FMGC environment

Excellent verbal and written communication skills

High level of interpersonal skills, with an ability to deal with people at all levels including senior management

Demonstrate ability to use own initiative and flexible in personal approach

Ability to prioritise work to meet targets and take ownership of ad-hoc tasks

Microsoft Office, including Excel and Word to a good level

Italian language and Wine Industry experience would be an advantage

Hours - Monday - Friday - 9am - 5pm with an hour for lunch. Holiday 20 days (plus bank holidays), rising to 25 days with length of service.

Salary - £22 to £25k according to experience

You will be joining an internationally reputable business that has enjoyed great success and growth over the past 10 years and continues to thrive. The offices are based in Richmond-upon-Thames and the team is friendly and supportive.

To be successful in this role, you will be friendly, hard working and adaptable. You will forge excellent relationships with your customers to ensure that the highest level of service and support is delivered on time and without problems.

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