Retail Host (Wine Jobs: Wine Retail & Sommelier)

  Fortnum & Mason

  Piccadilly, London, England

Fortnum & Mason are now looking to expand our Personal Shopping team, and excitingly, we are looking for passionate and experienced customer service and retail professionals to join us, in the role of Retail Host. With the overall goal of delivering a seamless and personable customer experience, our Retail Hosts will guide and entertain our customers and guests with confidence, warmth and professionalism.

Acting as ambassadors for our quintessentially British brand, our Hosts will be responsible for handling customer enquiries, and offering shop floor support to our retail teams across our Piccadilly Flagship. Our Hosts will possess a strong understanding of the Fortnum & Mason brand and its history, will be passionate about our products, and motivated by a memorable customer journey.

Always willing to go the extra mile for our customers, our Hosts will represent our brand in a confident, approachable and professional manner. While previous experience working as a personal shopper or within a concierge team is looked upon favourably, it is not necessary.

Further to this, our Retail Host will possess;

• Strong communication skills (strong command of the English language is necessary, with knowledge of an additional language a plus)
• Energy and an understanding of pace within a busy retail environment
• A strong knowledge of London (restaurants, landmarks, hotels, etc.)
• The ability to work under pressure and prioritise projects

Our candidate must also be able to work 20 hours per week on a rotating rota (including weekends). In return, Fortnum & Mason offer a vibrant and challenging working environment, along with a competitive benefits package.

Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your luxury retail career, we welcome your application!

How To Apply