Food & Beverage Supervisor (Wine Jobs: Wine Retail & Sommelier)

  MERCURE

  Nottingham, England

Job Description

• Provide a great guest experience by being attentive to Guests, Accurately and promptly fulfilling Guests requests and anticipating Guests needs
• Taking appropriate action to resolve guest complaints
• Communicates effectively with their team, guest comments and other relevant information
• Delivers daily briefings and attends other Food and Beverage meetings as scheduled
• Delivers prepared training sessions in line with a departmental monthly calendar
• Prepares for service by ensuring the department’s: Grooming is impeccable and in accordance with the brand personal presentation standards
• Equipment is clean, sorted and stored, glassware is polished requirements for special occasions are ready Music is on lighting is on
• Outlet is ready for service and guest comfort
• Carries out effective service by ensuring all staff are aware of their role
• Explaining and up-selling daily beverage specials Processing food orders accurately Using trays and tray jacks effectively
• Quickly taking food and beverage orders Ensuring payment methods are handled accurately
• Ensuring working areas are cleaned and re-set quickly Ensuring the bar is clean Greeting and seating guests Greeting and seating guests
• Explaining and up-selling daily beverage specials Conversing with Guests in relation to the food and beverage product
• Beverages are up-sold and regularly replenished
• Ensure knowledge of wines is most up to date to enable the team to advise on the types and styles of wine, when taking orders and serving wine
• Promoting and selling cocktails to guests
• Making and presenting cocktails
• Coffee and tea is served hot and in accordance with standard operating procedures
• Compliance with local alcohol licensing laws
• Monitor factors which interfere with the total experience of the guest
• Minimise wastage by ensuring that Cellar operations are completed, including: Correct use of refrigeration system. Effective operation of the post-mix syrups bulk dispense system. Operating the beer reticulation system. Adhering to stock control procedures and take appropriate action to resolve guest complaints
• Requisition bar items according to bar stock
• Complete spillage report and submit to Food and Beverage manager at the conclusion of each shift
• Design promotional material which is aimed at maximising revenue, with the approval of the Food and Beverage Manager
• Create and deliver training sessions to all junior team members
• On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Safety
• Familiarise yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are reported

People

• Demonstrates a proactive approach to both own and your team’s development by actively using learning to identify best practice and improvement opportunities
• Shares knowledge and expertise with colleagues to develop them alongside department and hotel performance
• Promotes a team spirit by working flexibly to support across other areas of the hotel and departments when required

Work Experience

• A minimum of 1 year Supervisory experience in the hospitality sector

Benefits

• After 6 months service, you will rceve an Accor braded discount card that gives you access to a multitude of discounts
• Training and development opportunities, great career progression
• Free acsess to hotel spa and leisure club
• Free meals on duty 
• Staff discount including family and friends 

How To Apply