Operations Manager (Wine Jobs: Management & Administration)

Full Time

  IWSC (http://www.iwsc.net)

  London, England

 

 

 

Are you a dynamic, process orientated individual with a can-do attitude?

 

We are looking for an ambitious and forward-thinking Operations Manager to inject creativity and enthusiasm into a thriving business.

The IWSC has been tasting and evaluating the world’s finest wine and spirits for over 50 years. In that time, it has earned a reputation for innovation and engagement, as well as for unbiased, meticulous and authoritative judging.

Established in 1969 under the name Club Oenologique, the IWSC pioneered the bringing of best-in-show wine & spirits to the attention of consumers through a rigorous selection process.

Honouring this original aim – and reviving the original brand – in 2019 the IWSC launched its own media title, Club Oenologique, celebrating and showcasing the very best in wine & spirits, gastronomy, travel and lifestyle.

 

The IWSC is a logistical feat, with more than 25 000 wine and spirits received annually. Every single bottle has to be delivered, checked and tasted in the right place by the right experts and then shared to the clients. The Operations Manager will be responsible for mastering all the operations and logistics, including:

  • Planning, implementing, and overseeing the daily logistics operations for all our activities including tastings, events, ad hoc projects etc.

  • Creating and managing the yearly operational logistics strategy and calendar.

  • Ownership of all aspects of the operation & logistic journey: from concept, budget, planning, on-site event management and post-event analysis and feedback.

  • Leading all operation communications with clients and following up with the client after-job completion.

  • Managing customer support to enhance customer satisfaction.

  • Ensure excellent customer service & quality control in all aspects of the role

  • Managing operational budgets.

  • Negotiating contracts with logistics providers, external partners and suppliers.

  • Managing logistics providers, external partners and suppliers and ensure they execute their responsibilities on time and professionally.

  • Dealing with shipping and customs.

  • Stock management and planning.

  • Building and optimising scalable processes.

  • Evaluating, monitoring and challenging current performance encouraging a culture of continuous improvement.

  • Developing best-in-class solutions, including IT solution, tailored to the unique logistical challenges faced by the company.

  • Identifying & developing opportunities for new business generation & development.

     

Our customers are at the heart of everything we do. We pride ourselves on adding significant value through our customer services and expertise. This is a job for you if you are/have:

  • Fantastic organisation skills where you are able to prioritise tasks.

  • Streamlining processes - question if they can be done better.

  • Taking on difficult challenges and coming up with new solutions.

  • Enthusiastic, with a sense of pride in the quality of how work is delivered.

  • Passionate about 'being better’ with ability to create an appetite for continuous improvement across the organisation.

  • Entrepreneurial and self-starting flair with the ability to work independently.

  • Multitasking at pace across several projects at one time.

  • Excellent analytical skills and ability to translate data and trends into improvement opportunities.

  • Strong verbal and written communication skills.

  • Detail oriented.

  • Excellent excel skills.

  • A good knowledge in wine and/or spirit (diploma level)

  • 3 years minimum practical experience in an operation and/or logistic role.

 

The Operations Manager will be a home-based role with some regular travel to the London office and to logistics providers and partners warehouses.

 

 

 

How To Apply

Please send a covering email and CV to georgina.swallow@iwsc.net.

The closing date for this vacancy will be 3rd December 2020.

Please note that should any suitable CVs be received whilst the advert is live then individuals will be invited to an interview and an offer may be made prior to the closing date.

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