E-commerce Assistant (Wine Jobs: Sales & Marketing)

Full Time

  The Good Wine Shop Ltd

  London, England

We are looking for a talented and highly motivated person to join our growing website team based full-time and on-site at our Richmond Hill store in south west London. Ideally this would suit someone in a junior position who is looking to progress to greater levels of responsibility. You will have a chance to be involved in many aspects of the exciting wine and dynamic online world.

Ideal candidate requirements:

  • An e-commerce background with strong awareness of online operations and environment. Experience working with fulfilment, product management and ecommerce software.
  • Shopify experience and dealing with couriers is a plus.
  • Wine and Spirit Education Trust Level 2 qualifications or equivalent wine knowledge and an interest in producing written content for our website would be useful.

Role summary:

  • Reporting directly to and supporting the Ecommerce Manager
  • Manage existing products, online inventory and catalogues as well as creating and researching new products and catalogues
  • Liaise with our existing couriers
  • Online order management and fulfilment
  • Managing customer communications and enquiries via email and telephone as well as after sales care
  • To undertake any other reasonable duties as requested by the company

Soft skills:

  • A “can do” attitude, self-starter, able to work on their own and have oversight of all day-to-day website order management, fulfilment and administration.
  • Strong organisational skills and an attention to detail as well as being energetic.
  • Excellent numeracy, with strong IT as well as written communication skills with a customer focused mindset.
  • A good degree of common sense as well as the ability to problem solve and be flexible where required.
  • Good commercial awareness, able to contribute to growing the business by identifying opportunities for the business to develop, evolve & grow.
  • Ability to work and communicate as a team, a strong sense of WE rather than ME is essential.

Remuneration and benefits package:

  • Salary: Based on experience for 45 hrs per week, Tue-Sat 9am-6pm (incl. 1hr break).
  • Annual Leave: 20 days per year plus statutory holiday (8 days)
  • Pension: A Statutory pension scheme is in place via NEST with employer contributions of 3%.
  • A generous staff discount scheme is available to all staff.
  • All of the above is subject to a three-month probation period.

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