Director, F&B Operations (Wine Jobs: Wine Retail & Sommelier)

Full Time


  London, England

The Director of F&B will be responsible for above property food and beverage operations acting as the strategic business liaison between both the open and pipeline hotels for EDITION and W Hotels. The role will be responsible for planning, developing, implementing and evaluating the quality of the venue operations for each of the portfolio hotels. For existing EDITION hotels, this position will be responsible for working directly with the hotel teams to evaluate performance through detailed P&L reviews and critiques. Additionally, they will support the VP of F&B as each hotel works with the chef partner on menu development, seasonal updates/changes, pricing and business planning. Through regular property visits, they will oversee F&B guest satisfaction and assure brand consistency by auditing service standards and processes. For EDITION and select W Hotel pipeline projects, this role will assist the VP of F&B in managing market studies, concept presentations, chef partner relationships, space planning, OSE selection, financial projections, staffing, menu audits and property opening support.

The Director of F&B will support, facilitate and manage the following areas:

  1. Venue Planning, Concepting and Above Property Operations - participate in the programming, layout, flow and design for the restaurants and bars in pipeline EDITION and W Hotels as well as staying connected to the portfolio hotels and industry trends
  2. Ongoing EDITION Operations - work with property teams to continuously improve the operations of existing portfolio restaurants and bars
  3. Chef Partner Relations - working with chef partner organizations on concept decks, owner presentations and contract negotiations for both EDITION and W Hotels
  4. Restaurant and Bar Openings - supports the development, preparation and deployment of restaurant and bar launch materials and pre-opening training programs for both EDITION and W Hotels


Experience and Education Required

  • 8+ years experience as a food and beverage professional
  • Knowledge of restaurant management and development in variety of working environments
  • Understanding of the competitive landscape in the Food and Beverage industry
  • Proven expertise in hands-on openings of both hotel and independent restaurants and bars
  • Experience collaborating with partners to grow business relationships
  • Experience managing projects
  • Experience using programs and software such as Microsoft Office, lnDesign, Adobe photo shop and/or other presentation software
  • Experience working with financial statements (e.g. ability to analyze P&L statements, develop operating budgets, prepare a short and long term forecast, and champion capital expenditure planning)
  • Ability to discern color, taste, and texture
  • Ability to train (e.g. new programs/products/services, skill gaps on action plans)
  • Relevant Bachelor's degree or equivalent combination of education and experience


Venue Planning, Concepting and Above Property Operations

  • Supports design of restaurants and bars that are relevant within the market, generate buzz, and drive revenue
  • Serves as a food and beverage subject matter expert for Marriott Global Design and ownership groups for planning, programming, layout and design
  • Actively engages industry and internal resources to deliver sustainable competitive advantage across all EDITION and W Hotels
  • Conducts research and analysis pertinent to the development of the hotels in their respective markets
  • Assists in identifying industry trends, competitive landscapes and opportunities relevant to existing and future restaurant and bar projects
  • Assists VP of F&B with brand, global and continent-driven projects
  • Develop professional relationships in Industry Organizations and with suppliers to help achieve business strategies
  • Work with greater EDITION discipline leads on OSE selection, financial projections, staffing and property opening support

Ongoing EDITION Operations Support

  • Work with property teams to continuously improve the operations of existing portfolio restaurants and bars
  • Responsible for P&L reviews and critiques
  • Provide direction on menu shifts and pricing changes
  • Provide insight on the business planning, budgeting, competitive set analysis, positioning, marketing and concept narratives
  • Provide support, ideation and guidance on the evolution of existing venues
  • Work with the teams on any re-concepting post opening
  • Provide guidance on service standards, operating procedures, guest satisfaction and employee engagement through regularly scheduled property visits/audits

Chef Partner Relations

  • Help to generate/maintain a stable of possible chef partners to work with on future EDITION and/or W Hotel projects
  • Maintain a list of target concept research venue by region for future possible ideas
  • Provide support to the VP of F&B in working with the chef partner organizations
  • In conjunction with Chef partners develop venue concept decks to be used in pitches
  • Participate in owner presentations alongside chef partners as we sell concepts for individual hotel projects
  • Assist the VP of F&B on deal terms, LOI negotiations and long form contract negotiations for both EDITION and W Hotels
  • Facilitate current chef partner/owner relationships as deals near their term to try to renew agreements going forward

Restaurant and Bar Openings

  • Works closely with the VP of F&B and VP of Brand Experience to support the pre-opening and launch of all F&B operations
  • Assists with training module development, presentations, demonstrations and general education (wine 101, steps of service, etc) in an opening scenario
  • Conducts pre-opening training and post-opening support for EDITION and W Hotels
  • Drives the "rehearsal" process for F&B during countdown; devises test meal scenarios as the venues are preparing for opening
  • Balances innovation and creativity with business goals to help achieve financial, guest satisfaction and associate engagement metrics
  • Reviews outlets' success metrics and tracks progress on multiple projects, providing regular updates to stakeholders to ensure projects are completed on time and within agreed upon parameters
  • Delivers ongoing operational support and training as required

Leading Discipline Team

  • Champions the brand's service vision for product and service delivery.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.
  • Makes and executes the necessary decisions to keep department moving forward toward achievement of goals.

Managing Profitability

  • Analyzes service issues and identifies trends.
  • Works with teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
  • Reviews and audits P&L with property teams
  • Prepares venue proformas for new hotels pre opening and manages and distributes trend analysis

Managing Revenue Goals

  • Monitors performance against budget.
  • Reviews reports and financial statements to determine operations' performance against budget.
  • Coaches and supports team to manage expenses, wages and controllable expenses.
  • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and hold team accountable for results.

Ensuring and Providing Exceptional Customer Service

  • Demonstrates and communicates key drivers of customer satisfaction for the brand's target customer.
  • Delivers customer service throughout the customer experience and encourages the same from other employees.
  • Reviews customer feedback with leadership team and ensures corrective action is taken.
  • Creates an atmosphere in all operations areas that meets or exceeds customer expectations.
  • Responds to and handles customer problems and complaints when appropriate.
  • Stays available to solve operations problems and/or suggest alternatives to previous arrangements .
  • Interacts with customer to obtain feedback on product quality and service levels when appropriate.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
  • Ensures that employees understand expectations and parameters for operations duties.
  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve customer satisfaction results.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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