Director, F&B Operations (Wine Jobs: Wine Retail & Sommelier)

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• Work with property teams to continuously improve the operations of existing portfolio restaurants and bars
• Responsible for P&L reviews and critiques
• Provide direction on menu shifts and pricing changes
• Provide insight on the business planning, budgeting, competitive set analysis, positioning, marketing and concept narratives
• Provide support, ideation and guidance on the evolution of existing venues
• Work with the teams on any re-concepting post opening
• Provide guidance on service standards, operating procedures, guest satisfaction and employee engagement through regularly scheduled property visits/audits

Chef Partner Relations

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• Help to generate/maintain a stable of possible chef partners to work with on future EDITION and/or W Hotel projects
• Maintain a list of target concept research venue by region for future possible ideas
• Provide support to the VP of F&B in working with the chef partner organizations
• In conjunction with Chef partners develop venue concept decks to be used in pitches
• Participate in owner presentations alongside chef partners as we sell concepts for individual hotel projects
• Assist the VP of F&B on deal terms, LOI negotiations and long form contract negotiations for both EDITION and W Hotels
• Facilitate current chef partner/owner relationships as deals near their term to try to renew agreements going forward

Restaurant and Bar Openings

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• Works closely with the VP of F&B and VP of Brand Experience to support the pre-opening and launch of all F&B operations
• Assists with training module development, presentations, demonstrations and general education (wine 101, steps of service, etc) in an opening scenario
• Conducts pre-opening training and post-opening support for EDITION and W Hotels
• Drives the "rehearsal" process for F&B during countdown; devises test meal scenarios as the venues are preparing for opening
• Balances innovation and creativity with business goals to help achieve financial, guest satisfaction and associate engagement metrics
• Reviews outlets' success metrics and tracks progress on multiple projects, providing regular updates to stakeholders to ensure projects are completed on time and within agreed upon parameters
• Delivers ongoing operational support and training as required

Leading Discipline Team

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• Champions the brand's service vision for product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Makes and executes the necessary decisions to keep department moving forward toward achievement of goals.

Managing Profitability

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• Analyzes service issues and identifies trends.
• Works with teams to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
• Reviews and audits P&L with property teams
• Prepares venue proformas for new hotels pre opening and manages and distributes trend analysis

Managing Revenue Goals

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• Monitors performance against budget.
• Reviews reports and financial statements to determine operations' performance against budget.
• Coaches and supports team to manage expenses, wages and controllable expenses.
• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and hold team accountable for results.

Ensuring and Providing Exceptional Customer Service

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• Demonstrates and communicates key drivers of customer satisfaction for the brand's target customer.
• Delivers customer service throughout the customer experience and encourages the same from other employees.
• Reviews customer feedback with leadership team and ensures corrective action is taken.
• Creates an atmosphere in all operations areas that meets or exceeds customer expectations.
• Responds to and handles customer problems and complaints when appropriate.
• Stays available to solve operations problems and/or suggest alternatives to previous arrangements .
• Interacts with customer to obtain feedback on product quality and service levels when appropriate.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensures that employees understand expectations and parameters for operations duties.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve customer satisfaction results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.