Customer Service/Order processor (Wine & Spirits) (Wine Jobs: Wine Retail & Sommelier)

Full Time

  London, England

Our client is currently recruiting for a Customer Service/ Data Entry representative to join their team, The successful applicant will ideally have some experience within FMCG (Wine & Spirits Industry) But full training is given.

Due to business requirements, It will be expected that the applicant will need to have some flexibility in order to meet the demands of the role which may mean working out of normal hours. They will need to have strong customer service and administration skills, with the ability to multi-task and work to tight deadlines,

Duties and Responsibilities

  • Inputting orders into the system
  • Creating collection notes for customer returns
  • Updating account delivery details
  • Confirm orders with customers, confirming delivery dates and estimated deliveries.
  • Arrange online bookings
  • Update online orders
  • Administration support
  • Attend in house training


  • Excellent verbal and written communication skills.
  • Excellent administrative skills.
  • Excellent planning and organisational skills in order to meet required deadlines.
  • IT skills; Microsoft Office Suite; Word, Excel, Outlook.
  • Ability to remain calm under pressure.
  • High degree of accuracy and attention to detail.
  • Self- motivated and results driven.
  • Enjoy working in a fast-paced environment.
  • Experience in high customer focused environment.
  • Able to communicate well with others and strong interpersonal skills.
  • Team skills - able to support other team members where possible.

Qualifications and Experience

  • 1 - 2 years customer facing experience in wholesale
  • Numerate and literate.
  • Experience of selling luxury or specialist products


  • Premium spirits knowledge
  • WSET advanced certificate

How To Apply

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