Reservations Coordinator (Wine Jobs: Management & Administration)

Full Time

  Fortnum & Mason

  London W1A, England

The Person

The ideal reservationist will be proactive in exceeding customer expectations and will possess excellent planning and organisational skills. You will be answering email and telephone enquiries and requirements in a prompt and professional manner. You will also be taking and confirming reservations for all restaurants within Fortnum & Mason’s Piccadilly store.

You will be:

  • An excellent communicator with a good command of English
  • Naturally approachable and friendly
  • A team player
  • Customer focused, taking pride in delighting our guests

About Fortnum & Mason

For over 300 years, Fortnum’s has been in the business of pleasure. From the heart of our Piccadilly store, we continue being the home of joy-giving things, extraordinary experiences and the very finest produce. We are looking for a reservationist to ensure the day to day operation of the restaurants reservations.

About the restaurants

We have 5 restaurants in Fortnum & Mason and each has its own distinct style and personality.

From the Diamond Jubilee tea salon and its award winning afternoon tea service, and the acclaimed 45 Jermyn St., renowned for its seasonal menu and imaginative cocktail list, to the more relaxed Gallery restaurant, providing a taste of the Fortnum’s Food Hall.

We even have a dedicated Ice Cream Parlour, famed for its unique ice-cream flavours, and a very popular Wine Bar with an extensive wine list.

Fabulous Benefits

  • A competitive salary + Tronc
  • Annual bonus of up to 5%
  • A generous store and restaurant discount
  • 28 days holidays (inc. bank holidays) and an extra day off for your birthday
  • Free shift meals in our staff restaurant
  • Excellent pension scheme
  • Defined development scheme to grow your career

We will be interviewing for this position as applications are received, so if you think you are the best person for this role apply today!

How To Apply

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