Customer services and logistics (Wine Jobs: Management & Administration)

Full Time

  Wine Owners (http://www.wineowners.com)

  London EC1 (initially from home during Covid-19), England

 

The Role

Wine Owners operates a peer to peer trading exchange integrated with class-leading collection management.

The trading exchange is run by the trading desk. We are recruiting on the trading desk to improve post trade client relationship management combined with the coordination and tracking of all post-trade, pre-settlement activities.

The role should be seen as an extension of the sales and advisory relationships, and pivotal to establishing the reputation of Wine Owners as an efficient and safe way to buy and sell fine wine.

Proactive communication is a key part of managing the post trade processes and informing clients of progress at each step and ensuring that no buyer or seller is left without a regular update.

The clarity of client contact is also extremely important, so that both parties in a trade are very clear about what next steps and have an anticipated completion date throughout the process.

Skills required

Interpersonal communications: Role requires extremely strong, natural communication skills with particular importance placed on confident, explicit and transparent communications with private client members. Goals are promoting efficiency of process and building confidence and trust: without which repeat trading is limited.

Team skills: natural team player, adaptable, ability to ‘sit in’ if required for sales during holiday periods.

Numerate: Comfortable with basic calculations, sense checking numbers, generating invoices for storage clients.

Assertive: Calm and friendly character such that when chasing for payments or seller movements will achieve the desired outcomes without compromising client relationships.

Well organised: With the potential for 300+ trades per month, ability to manage multiple trading processes concurrently. As we are a low cost trading service, the more efficient we can be in managing the post trade workflows the better, assisted by excellent organisational skills.

Adept with technology: Thepost-trade workflow management and client communication systemis  based around dashboards with a series of activities generated per transaction that are arranged into sequenced blocks. The majority of the workflow management will take place in this new admin system, so keeping the status of activities up to date, being able to stay on top of processes whilst waiting for a steop to complete, and being able to prioritise each working day via the systems provided will underpin successful management of trades and positively affect the user experience.

Problem-solving: Flexibility of thought and providing feedback. Being clear about when to escalate and working with points of escalation to resolve issues.

Experience and qualifications

Education to degree level

Work experience within logistics and/or client services for a UK based wine business of at least 18 months.

Experience of working in an office environment

Excellent level of wine knowledge evidenced by WSET II or III

Hours of work

Minimum 37.5 hours per week/ 5 days per week.

£23,000-£26,500

How To Apply

Call 07828 170250

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