Retail Wine Advisor (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Laithwaites Wine

  Hersham, England

There are a lot of great reasons to love working at Laithwaite’s not least that we’re the most successful wine merchant on the planet. A family run business for over 50 years we sell more wine, to more people, than anyone else. 

Our secret? We realised that not only did we need to get out there, meet the winemakers and discover the world’s best wines for ourselves, we had to take the customer on the journey with us.

We do that with great communication, un-stuffy writing and tastings for the customer to meet the winemakers themselves. You too, could be part of that journey. 

We are currently looking to recruit a Retail Wine Advisor at our Hersham Store. The role is offered on a permanent part time basis, working between 32 – 38 hours per week. You will need to have full flexibility to cover evening and weekends shifts and holiday cover. 

To be successful in this role, it is essential that you have previous retail experience and exceptional levels of customer service. Ideally you will possess a wine qualification and if not have an interest in and be willing to learn all things wine. 

The overall job purpose is: 

  • To give exceptional levels of customer service by providing advice and assistance on selecting wine in a pleasant and efficient manner.
  • To maximise sales revenue in person and on the telephone through Up-selling, adding on and using targeted, personal recommendations. 
  • To maintain the highest standards of conduct and personal appearance whilst representing Laithwaites. 

 Key Responsibilities:

  •  Maximise sales revenue through up selling, tele-sales, wine plan and events.
  • To contribute to the daily and weekly store communication process.
  • Contribute to the shop achieving its sales targets.
  • Exceed customer expectations through ascertaining their needs using; open questions, using their purchase history, building relationships, offering tastings from the table and actively listening.
  • Achieve a good level of wine knowledge to assist the customer and    build towards taking the WSET higher certificate.
  • Maintain efficient and effective working practices within the showroom (including presentation standards) – ensuring you have a good working knowledge of the Best Practice Manual and the Shop Seller training manual. 
  • Work as part of a team to create a positive and motivated atmosphere.
  • The showroom is a busy retail environment and you will generally be required to be on your feet for the majority of the day.  You will be located in the showroom at all times.  There will be a constant interaction with both customers and colleagues.  There is a team atmosphere where everybody should ‘pitch in’. 
  • Receiving deliveries, storing stock, replenishing stock and carrying customers’ orders to their cars.

Qualifications / Skills and Experiences:

  •  Educated to GCSE level or equivalent
  • Retail experience (essential)
  • Wine knowledge (desirable) but an interest to learn all things wine is essential. 

Personal Qualities: 

  • Excellent Communicative with Influencing Skills
  • Customer Focused
  • Personally Effective
  • Passion for and willingness to learn about wine
  • Self starter with an ability to attain targets and overcome all realistic objective
  • Provides excellent customer service and takes responsibility for own actions
  • Constantly strives for high standards and consistently achieves them

Closing Date: 28th September 2018

How To Apply

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