Vineyard Team Member & Customer Experience Team Member (Wine Jobs: Vineyards & Cellars )

Full Time

  Bluestone Vineyards

  Cholderton, Wiltshire, England

Job Description

Customer Experience Team Member

Operational Sales

 

Bluestone is a boutique vineyard on the McConnell family farm in Wiltshire, established and run by brother’s, Toby and Nat.  

10 acres of the 42 acre farm is planted to Chardonnay, Pinot Noir and Pinot Meunier grape vine varieties to produce premium grapes, from our “Grand Cru” site, which are destined for limited release English Sparkling Wines made in the traditional method.

We are aiming to become a niche and specialist sparkling wine producer, aligning ourselves with the English equivalent of the Champagne grower movement. We pay exquisite attention to detail in the vineyard, which is ultimately the most important part of the production process. 

2021 was our first full year trading and it was a great success. In light of this excellent year and to match our ambitions we would like to expand our offering, specifically in the following areas; wine tourism, events, pop-up evenings and increasing shop opening hours. 

In order to help us achieve this we are looking for a like minded individual who will contribute to Bluestone’s growth, fit in well with our small team and brand personality. Below is an example of roles and responsibilities you can expect to be participating in.


Role Title: Customer Experience Team Member (Sales)

Department: Sales

Tenure: Full time

Reporting to: Manager, Assistant Manager

Start Date: Mid March


Tasks:

  • Sell products in Cellar Door

  • Provide high quality customer service by assisting and advising customers with their purchases

  • Be engaging with customers: help to put across our values and passion

  • Keep track of stock

  • Stock ordering

  • Merchandising

  • Handling payments

  • Prepare and serve food and drinks

  • Attending and assisting at off-site events

  • Set up and clear down of tours, tastings and events

  • Identify opportunities to increase sales

  • Maintain cleanliness and tidiness of Cellar Door

  • Wash and polish glassware and tableware

  • General help with other tasks


Experience and Qualifications:

  • Retail sales experience (preferred)



Qualities and Skills required:

  • WSET certification or similar qualification (Preferred)

  • Confidence and ability to establish and build rapport

  • Communication

  • Professionalism

  • Friendliness

  • Good wine knowledge (Not essential)

  • Desire to learn more (Essential)

  • Self Motivation

  • Organisation

  • Common sense (Essential)

  • Time-keeping

  • Ability to work independently and as part of a team

  • Trustworthiness


Other Requirements:

  • Willingness to perform physical work 

  • Required to work flexibly i.e. weekdays and weekends

  • Well presented

  • Clean driver’s licence


Prospects for the right candidate:

  • Potential for relevant industry training and/or education part-funded by Bluestone

  • Scope for progression within company in line with business growth

  • Potential to specialise in certain aspects of business e.g. merchandising, sales etc

     

     

     

 

 

We are also looking for:

Bluestone Vineyards

Vineyard Team Member

Job Role, Tasks and Responsibilities 

 

The Vineyard Team Member role is responsible for supporting the Vineyard team. Your workload will be varied due to seasonality and business priorities. At times, you will be working independently and as part of a team. 

 

It is key that you are willing to work outdoors in all weather conditions and available to work on some weekends, if required. 

 

An example of roles and responsibilities will include, but are not limited to the following:

 

Vineyard Operations

Canopy management work - bud rubbing, shoot selection, green harvesting, leaf stripping, harvesting, canopy wire work, clipping

General and basic grounds maintenance - mowing, strimming

 

- Qualifications:

 

Required

Driving license

 

Additional and not essential

 

Previous experience working in wine focussed environment

WSET Level 1, & 2

 

Qualities:

Motivated

Autonomy

Confidence

Common sense 

Hard working

Desire to learn

Flexibility

Happy to work outdoors in adverse weather conditions

 

https://www.bluestonevineyards.co.uk

For the Customer Experience Team Member

Remuneration:

Competitive salary, dependent on experience
10% staff discount on in-store products
Potential for onsite accommodation

Hours:

40 hours/week


Further Role Information:

3 month probationary period
6 month pay performance review

Holiday:

28 days
Required to work Bank Holidays


Hours:

40 Hours per week

Flexibility is essential

Tenure: Seasonal/ Part-Time


For the Vineyard Team Member

Remuneration:

Competitive

Start Date: Immediate (April)

Holiday:

28 days (Bank holidays aren’t recognised as holidays) - pro-rata

Accommodation:

Potential opportunities for live in role for the right candidate

How To Apply

For the Customer Experience Team Member position, please apply with your CV and Cover Letter in an email addressed to Nat at

[email protected]


For the Vineyard Member role please email your CV and Cover Letter to Toby (the Vineyard Manager) at

[email protected]

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