Co-operation
• Gains commitment through encouraging membership.
• Committed to supporting the local community.
• Can communicate confidently about the co-operative values and the Midcounties Co-operative.
• Actively gets involved with community projects.
People
• Lives the Midcounties DOES values on a day to day basis.
• Awareness of the importance of encouraging diversity.
• Excellent communication skills at all levels.
• Ability to effectively communicate – both verbally and in writing.
• Can confidently talk to members and colleagues.
• Engages with local suppliers on a daily basis.
• Always looking to develop one’s own knowledge.
Customers
• Excellent understanding of the importance of exceptional standards of food hygiene and cooking.
• Excellent customer service skills.
• Can consistently deliver customer service standards that exceed customer expectations.
• Can consistently and accurately talk about food heritage and its point of difference.
• Engages with customers, shares knowledge and gains feedback on a daily basis.
Delivery
• Effective influencing skills.
• Can deliver consistent high standards.
• Has a positive approach to manage change effectively.
• Plan and organises effectively, use of on trend and best practice techniques.
• Ability to work on own initiative & delivery of product sales targets.
• Makes decisions to address performance and takes action.
• Competency in basic IT applications.
• Promotes innovation and encourages members, suppliers and colleagues to share their ideas.
Finance
• Maximises sales opportunities
• Makes recommendations for improving own performance.
• Takes personal responsibility and ownership.
Qualifications
• WSET level 1&2
• NVQ or GCSE Grade C or above in English and Maths