Customer Ordering Team Leader (Wine Jobs: Management & Administration)

Full Time


  Bristol, England

What you'll do

  • You'll ensure that all new processes and procedures outlined in the Contact Centre Strategy are implemented and used effectively by the team.
  • You'll drive the performance of your team to achieve Contact Centre Standards, Business Kpis, Slas’ and Objectives.
  • You'll deliver motivational leadership to the customer ordering team, facilitating in problem solving and first contact resolution.
  • You'll providing operastional floor management to ensure that the BW contact centre is run efficiently and effectively and that procedures are followed by the team.
  • You'll analyse and review performance information in order to identify trends and training needs.
  • You'll monitor and improve personal and team performance through  1-2-1 coaching and on the job training.
  • And much more!

What we offer

This is a place for people who enjoy the buzz of constant change. We offer a range of excellent benefits as well as great on-site facilities. You can expect:

  • 25 days’ holiday (plus bank holidays) - with the option to buy a further week
  • Pension scheme
  • Health insurance
  • Life assurance, plus access to staff sales, childcare vouchers and a cycle to work scheme, and a whole lot more!

How To Apply

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