Customer Service Assistant / Retail - The Drinks Emporium (Wine Jobs: Sales & Marketing)

Full Time

  The Drinks Emporium (http://thedrinksemporium.com)

  Birmingham, England

The Drinks Emporium is a wines and spirits shop based in Birmingham.

This position will be based at our offices and shop in Birmingham. As the first point of contact representing the Company, we are looking for someone who can a great Customer Service manner and clear voice is essential. Within this role you will be answering the phone, diverting calls to other members of the team, speaking directly with customers who are calling about product/s from the website, assist customers placing orders, manage courier enquiries, learn to process orders fully to completion and be part of the Customer Service Team. 

•  Previous experience in a customer service retail role with experience front facing as well as telephone / online channels.

•  Excellent levels of customer service. Clear and well spoken, friendly and approachable telephone manner. 

•  Ability to work effectively with a variety of customers both in the shop and over the phone. 

•  Enthusiastic and capable of problem solving.

•  Previous experience in a wine/drinks environment.

•  Previous experience with customer CRM tools, and ecommerce order processing systems an advantage

•  Previous experience in a wine & drinks environment essential / WSET Level 2 preferred.

•  Excellent attention to detail, time keeping, IT and reporting Skills.

•  Retail Experience preferred.

•  Flexible to work additional hours required for the successful completion of tasks at peak periods such as pre-Christmas.

10 minute walk from Birmingham Snow Hill or New Street Station with bus stop and free parking on site.

 

Benefits:

•  Pension.

•  Product discounts.

•  Team tasting events.

Looking to fill multiple positions.

9-5.30pm
10-5pm
10.30 to 6pm

Starting salary from £18,000
Dependant on experience.

Starting date: Immediate Start and October 2019

No recruitment agencies please.

Follow this button to apply for this job posting


Wine & Restaurant Jobs in the UK. Looking for a job or hiring new employees in the wine & restaurant industries? Wine Jobs England - The job site for wine & hospitality employment throughout the United Kingdom. Find job ads for careers in the wine industry, from winemaking to wine sales jobs.

Wine & Restaurant Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your restaurant and wine industry job openings on winejobsengland.co.uk.

Job Seekers - Looking for a job in the wine & restaurant industries? Employers are always looking for talented, energetic people. Find jobs in restaurant and wine including winery jobs, wine sales reps, winemakers, Sommelier jobs, chef jobs, management jobs and more. Sign up for our free email alert service when new Wine & Restaurant jobs are posted we'll send you an email.