Corporate Customer Services Assistant - Ecommerce (Wine Jobs: Sales & Marketing)

Full Time

  The Champagne Company (

  Birmingham, England


The UK’s premier retailer of champagne is offering a multi-faceted role for an experienced Customer Service Assistant. On offer is a competitive salary plus benefits including staff discount and a company pension with increasing benefits as you progress. This is a fantastic opportunity to join a forward-thinking business at an exciting time. Experience dealing with customers across multiple channels is essential, and preferably you will have experience in the drinks industry with a WSET Level 2.

Essentially you will need;

•        To be self-motivated, passionate and enthusiastic to providing excellent customer service.

•        Excellent attention to detail, time management, IT, administration, and reporting skills.

•        Consistently delivers great performance as an individual and through the team.

•        An adaptable and positive approach to new challenges and changes.

•        Supportive team player demonstrating loyalty and commitment to colleagues.

•        Strong Ms Office Skills - MS Outlook, Excel, Word, Teams.


Preferred skills

•        Previous experience within a Customer Service Ecommerce position in a wine/drinks environment. WSET Level 2 preferred.

•        Experience using stock management and accounts software.

•        Experience working with Ecommerce Website Administration


Top Accountabilities

•        Support the Corporate Manager with tasks, sales and reports.

•        Answer phones with a clear and well-spoken manner. Ability to work effectively with a variety of customers.

•        Sales support administration.

•        Process orders from phone and email into stock system.

•        Process and manage orders from enquiry to dispatch/delivery.

•        Resolve customer queries and complaints with professional and empathic approach.

•        Supporting the business in other departments when needed during busy periods.


The Company

A well-established, ambitious, National Drinks Company based less than a mile from Birmingham city centre. Offering an attractive salary plus benefits this is a fantastic opportunity to play a part in the continued success of a forward thinking team and highly regarded business.


Own transport is essential the successful candidate should live within a reasonable distance of the HQ; some remote working is possible after a minimum service period.

Salary will be commensurate with previous experience.

This position is a permanent, full-time role that will begin with a 3-month probationary period.


How To Apply

Please apply via email with CV and cover letter

Follow this button to apply for this job posting

Wine & Restaurant Jobs in the UK. Looking for a job or hiring new employees in the wine & restaurant industries? Wine Jobs England - The job site for wine & hospitality employment throughout the United Kingdom. Find job ads for careers in the wine industry, from winemaking to wine sales jobs.

Wine & Restaurant Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your restaurant and wine industry job openings on

Job Seekers - Looking for a job in the wine & restaurant industries? Employers are always looking for talented, energetic people. Find jobs in restaurant and wine including winery jobs, wine sales reps, winemakers, Sommelier jobs, chef jobs, management jobs and more. Sign up for our free email alert service when new Wine & Restaurant jobs are posted we'll send you an email.