Sales and Customer Service Executive (Wine Jobs: Sales & Marketing)

Full Time

  FromVineyardsDirect.com Ltd (http://www.fromvineyardsdirect.com)

  Battersea, London, England

About FromVineyardsDirect:

FromVineyardsDirect is an online retailer, specialising in B2C private wine sales. We offer a small range of delicious drinking wines, principally from France, Italy and Spain, imported direct from the growers at prices well below traditional merchants.

You would be working within a closely-knit team, with a positive working environment. There are plenty of opportunities to taste many wines (and a good discount) and to make a large impact on a growing company.

Daily Responsibilities:

  • Generation of wine sales to new and existing customers through both inbound and outbound communication.

  • Take and process all customer orders generated by telephone, email and internet. Forward processed orders to the warehouse team for onward dispatch and delivery to the customer.

  • Provision of accurate wine information and recommendations for customers.

  • Proactive monitoring of all deliveries to ensure customers receive their orders in good condition and within the requested time-frame.

  • Regular provision of advice on possible marketing campaigns including wines, pricing and relevant USPs; subsequent preparation and distribution of marketing material using both Mail Merge and Dotmailer.

  • Daily management of shared customer service email inbox and other incoming customer communications; follow-up, action and resolution of queries and complaints.

  • Direct liaison with our courier and warehouse team to ensure customer queries can be handled and resolved quickly and efficiently

Other responsibilities:

  • Aiding in planning and executing events and tastings

  • Aiding the Head of Logistics with stock management

  • Aiding the Head of Logistics with management of internal databases tracking and managing en primeur orders and any orders for pre-shipment wines.

  • Aiding the Marketing team with the production of both targeted and general marketing emails

  • Ensuring the website is kept up to date and accurate

Skills, knowledge and personal attributes:

  • Excellent written and spoken English and great communication skills

  • Forward thinking, proactive and resilient

  • Experience in a customer facing role

  • Interest in wine, with WSET Level 2 or above preferred, but not required

  • Excellent time management is crucial

 

The Role:

This role will start with a three month probation period, with the opportunity for a permanent position once passed. This three month probation period will include a one month trial.

To apply please send your CV and a cover letter to marieke@fvd.co.uk. Deadline for applications is Monday 7th May 2018, with interviews taking place that week. Full training will be provided.

Competitive salary with monthly bonus scheme and a generous wine discount

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