Tour Leader & Retail Sales (Wine Jobs: Vineyards & Cellars )

Full Time

  Gusbourne Estate (http://www.gusbourne.com)

  Appledore, Kent, England

About us

Gusbourne is a premium English Sparkling Wine producer based in Appledore, Kent. We strive to produce the finest wines in the world using only our own estate grown fruit ensuring that we have full control over quality, from the vine to the glass. Expansion of the company over recent years has led Gusbourne to establish the Nest, our tasting room and visitor centre in Appledore. An exciting opportunity exists to join the team on a permanent full time basis as a Tour Leader, with some responsibility for retail sales.

 

About the role

You will be leading tours of Gusbourne for customers with different levels of wine knowledge, so you’ll have the confidence, people skills and wine knowledge to be an engaging, friendly host. Based at the Nest in Appledore, you will welcome visitors, guide them on a walk in the vineyards, take them into the working winery and finish the tour by hosting a tutored tasting of a range of wines. Your duties would also include:

·      Acting as initial point of contact for Gusbourne visitors

·      Leading drop in tastings and pre-booked tours for individuals and groups, tailoring the content to the needs of different visitors

·      Promotion and sales of our wines, acting as an ambassador for Gusbourne

·      Managing our outdoor bar and doing occasional food preparation

·      Helping to deliver the Gusbourne events programme

·      Regular weekend work – but not every weekend!

 

About you

You will have more than 3 years’ experience in the retail or hospitality sectors, guiding the public through the world of wines, and you may have hosted tours and tutored tastings before. You’ll be someone who keeps a keen eye on the rapidly developing English Wine scene in Kent and beyond. Capable of handling groups single-handedly whilst maintaining the utmost professionalism, you will have the practical experience to hit the ground running for our busy spring/summer season. Most importantly, this role is all about having a warm and welcoming attitude to customers, so we need someone who is immediately engaging, with exceptional people skills and a focus on excellent customer service. The successful candidate will be representing the Gusbourne brand and team, and will be key member of Nest staff. Accordingly, the Tour Leader will be someone who can take responsibility for giving customers a great experience at Gusbourne.

 

 

Your skills and experience will include:

·      Confidence in hosting tastings for customers at all knowledge levels

·      Good wine knowledge, ideally WSET Level 2 or above, an enthusiasm for wine

·      Ability to deliver exceptional customer service

·      Retail sales experience within food and wine

·      Able to work independently using own initiative

 

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