Service Desk Analyst (Wine Jobs: Management & Administration)

Full Time

  Treasury Wine Estates

  Twickenham, England

Treasury Wine Estates (TWE) are a global wine company with instantly recognised brands including Penfolds, Wolf Blass, Lindemans and our newest brand Blossom Hill.  With an enviable corporate culture, a passion for our products and desire to succeed we are uniquely positioned as a global leader in wine.

TWE are developing best practice IT services, leading to a vacancy for an IT Service Desk Analyst to join our in-house service delivery team.  As our business continues its exciting journey we are looking for a customer focused Service Desk Analyst who will provide invaluable first level support to all TWE employees.

You will provide 1st line  IT Service Desk support via telephone, email and internal ticketing system, whilst also dealing directly with the end-user group as required.  Clearly focussed towards providing outstanding customer service, you will also play a pivotal role in ensuring:

  • All interaction with internal staff is engaging and professional
  • Handle customer inquiries with care, going the extra mile for our customers every time
  • Prioritisation of tasks within Service Desk guidelines
  • Resolution of incidents or provision of access to IT resources
  • Workarounds are recommended, documented and implemented where appropriate

 

With a well-developed ability to resolve fundamental IT issues, you will take a common-sense approach to problem solving.  You are technically proficient with proven experience in IT service delivery roles.  You will enjoy interacting with all levels of TWE employees and be truly motivated by providing first class customer service.  This is a great opportunity to develop your skills in a dynamic, growing IT environment.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.

Treasury Wine Estates recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

How To Apply

Click on the Apply Now button in the link below

http://careers.tweglobal.com/caw/en/job/747342/service-desk-analyst

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