SERVICE DELIVERY ANALYST (Wine Jobs: Management & Administration)

Contract

  William Grant & Sons

  Tullamore, England

The Old Bonded Warehouse on Tullamore’s Grand Canal is the home to Tullamore D.E.W, our iconic Irish whiskey. In Dublin, our modern city centre office houses the commercial teams who work on all William Grant & Sons brands. We’re looking for someone special to support both sites with friendly on-site 3rd line technical support.

Our 1st/2nd line support is managed by our team in Scotland. Anything they can’t fix remotely is escalated to our Service Delivery specialists who step in to fix problems and provide more advanced or on-site technical assistance. That’s where you come in.

It’s a varied, hands-on, customer-facing role. You could be setting up new staff members with their new kit, making sure that AV equipment is working seamlessly, fixing temperamental routers, working on IT projects, updating calls on our CMDB, documenting new procedures or helping understand user requirements on more specialist software and hardware. Every day will be different.

We’re after a tech-savvy person with a background of working in a professional Service Delivery role. But even more importantly, we’re looking for someone who combines IT know-how with charm, enthusiasm and the ability to build brilliant relationships with colleagues. And as the sole on-site Service Delivery person for our Irish sites, it’s important that you are comfortable working independently and flexibly.

You’ll be spending around 3 days a week in Tullamore, and 2 days a week in Dublin – although that may change from week to week depending on the needs of each site.

Here’s what you’ll need:

  •          Good knowledge of Microsoft Operating System Technologies, including Windows Server,          Microsoft Windows Operations System
  •          Understanding of a Citrix XenApp Environment
  •          Understanding of device client management tools
  •          The ability to support a Microsoft Active Directory/Exchange/MS Office environment
  •          MCP or MCSE or Mac qualified
  •          Knowledge of Cisco Collaboration tools and Video Conferencing technologies
  •          A laser focus on delivering a brilliant customer experience
  •          A current driving license

Hopefully you’ll also have:

  •          Knowledge of Networking Technologies
  •          Exposure to mobile technology and support
  •          Knowledge of Mac; OS, network capabilities and estate management
  •          Exposure to ITIL framework

We pride ourselves on embracing the pioneering spirit of our founder, continually seeking new ways to improve and develop, and sharing your ideas, expertise, knowledge and opinions will be encouraged as part of your day to day role.

For comprehensive details of this exciting role and the responsibilities involved, please see the success profile by following the link below.

As the largest Scotch whisky distiller still remaining in family ownership, we take a long term view of our business and are committed to developing and supporting our people.  So if you think you’re the type of Rare Character that could be part of our family and thrive in a pioneering and agile environment then we would like to hear from you! 

Closing Date : 28.04.17
Reference: VFBS2579

How To Apply

http://careers.williamgrant.com/vacancy/service-delivery-analyst

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