Customer Contact and Service Apprentice (Wine Jobs: Management & Administration)

Full Time

  ADNAMS PLC

  Suffolk, England

What do you need to know about Adnams and our Contact Centre?

We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. Our Contact Centre is based in the middle of Southwold and is at the heart of our business. Our small but perfectly formed team understand the value of every customer and work hard to deliver amazing service.

What do we want?

We want somebody with an interest and passion for customer service who is eager to learn and understand our Contact Centre’s daily processes. These include general administration, dealing with customer queries and orders as well as supporting the other members of the team. The ideal candidate will be a great communicator and highly value team work.

You will learn great customer service, organisational skills and how to build successful relationships, all whilst gaining a qualification!

What’s in it for you?

Hopefully a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.

We will provide a generous amount training and development to help you enhance your skills and knowledge while you work towards your Apprenticeship Qualification.

Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new so you get to put new ideas into practice and feel really smug when they deliver even better results for everyone.

Closing date for applications is 1st September with interviews taking place week commencing 4th September.

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