Store Manager (Wine Jobs: Wine Retail & Sommelier)

  Adnams

  Southwold, England

Individual Purpose:

• To be the Adnams Brand Ambassador

• To ensure the Customer Experience consistently exceeds expectations

• To grow your business in a sustainable manner and deliver the Business Plan

• To lead a high performing team that acts with integrity at all times

• To lead and develop your team in order to meet the needs of future company growth

• To ensure the behaviours of yourself and your team reflect the Adnams values

Responsibilities:

• Delivery of Store P&L and Key Performance Indicators and an events plan

• Deliver and support the Retail Activity plan

• Delivery of an industry leading ‘Retail and Events Experience’ through the look, feel and service of your Store increasing sales

• To encourage and maintain leading edge operational standards on all core processes

• Minimise stock loss through process and efficiencies

• Develop employees product knowledge and service proposition through training, sharing personal knowledge and informing on industry trends and innovation

• Responsible for resolving any issues and feedback any concerns with solutions to the relevant individuals

• To identify, encourage and support opportunities for continuous improvement throughout your Store

Knowledge & Experience

• Exceptional Customer Service Skills

• Ability to influence at all levels

• Financial acumen

• Ability to influence and network cross functionally and externally in the local area

• Experience of managing, developing and leading a team

• Effective communication style - written and verbal

• Understanding of retail operational standards, processes and systems

• Awareness of wider marketplace and competitors and emerging trends.

• Ideally be educated to WSET Intermediate or Advanced Level with a product knowledge of Adnams Beer and Spirits

Competencies – refer to framework for further information.

• Drive for Results

• Courage & Conviction

• Strategic Thinking & Innovation

• Curiosity

• Interpreting People

• Understanding the Organisation

• Customer Focused

• Impact & Influencing

• Leading to Win

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