Sales & Administration Assistant (Wine Jobs: Management & Administration)

  Zonin UK Limited

  Richmond-upon-Thames, England

Job Purpose

Under the supervision of the Sales & Administration Manager, to supports the sales network in managing sales orders from Sales Representatives or Customers, and gives help and support to other members of the office staff. Duties will include, processing orders and handling queries that arise from Customers Sales Representatives and Logistic Partners, reconciliations of sales and purchase orders with customers and supplier accounts. Liaising with different departments within the business, processing and managing large volumes of data and using excel skills to gather data and information in order to develop business analysis and trends.

Overview of Responsibilities

·         Manages orders received both from Sales Representatives and Customers

·         Provides customer service and deals with customers queries

·         Shares the responsibility for the credit control of the company

·         Checks orders and notifies the Operations Manager of any problems regarding sales orders

·         Provides support for order entry transactions and sends them to the logistics operator

·         If notified of unsuccessful deliveries by the logistics operator, immediately informs the sales agent of reference

·         Manages of “ex-cellar” orders for customers

·         Supports the Sales Manager and relevant sales network in preparing commercial statistics

·         Ensures that sales records are accurately maintained

·         Review of suspended orders on a daily basis

·         Maintains good relationships with customers, Account Managers and other departments within the company

·         Ensures that all queries and disputes are recorded in the appropriate format and resolved in a professional and timely manner

·         Assists in a number of Finance related projects, using the business accounting system to adjust and accurately record financial entries (full training will be provided)

·         Completes tasks raised by the line manager in an accurate and timely manner

·         Provides assistance to all other members of the office team

·         Any other duties as reasonably required

 

Experience / Skills

·         Experience of customer service management within a professional office environment

·         Experience of working within a FMGC environment

·         Excellent verbal and written communication skills

·         High level of interpersonal skills, with an ability to deal with people at all levels including senior management

·         Demonstrate ability to use own initiative and flexible in personal approach

·         Ability to prioritise work to meet targets and take ownership of ad-hoc tasks

·         Microsoft Office, including Excel and Word to a good level

Italian language and Wine Industry experience would be an advantage

Hours - Monday - Friday - 9am - 5pm with an hour for lunch. Holiday 20 days (plus bank holidays), rising to 25 days with length of service.

You will be joining an internationally reputable business that has enjoyed great success and growth over the past 10 years and continues to thrive. The offices are based in Richmond-upon-Thames and the team is friendly and supportive.

To be successful in this role, you will be friendly, hard working and adaptable. You will forge excellent relationships with your customers to ensure that the highest level of service and support is delivered on time and without problems.

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