LOUNGE AND RESTAURANT MANAGER (Wine Jobs: Wine Retail & Sommelier)

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces. 

As Lounge and Restaurant Manager you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 33 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme and qualified Mental Health First Aiders
• Enrolment into Searcys Champagne School
• Meals provided on shift when working within one of our venue
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

• Full-time
• Employment Type: Permanent
• Hours Per Week: 45.00
• Salary £30,000 - £33,000

Key Duties and Responsibilities

• To plan, organise and deliver a successful operation of the Carlton Room.
• To liaise with other key personnel, including marketing, events, Director’s Lounge, Champagne Bar and sales department in order to deliver a service the meets and exceeds both Searcys and the client expectations.
• To meet members and ensure their customer journey is flawless, meeting them on arrival, making sure that their experience is as they require. Also ensuring that any on the day changes are passed on to the relevant people where necessary.
• To manage the team leaders/supervisors and team members, liaising on a daily basis with regards to business levels and the delegation of staff within the Carlton Room areas.  
• To assist in the development of the Carlton Room front of house team, making sure that they adhere to standards laid down by the Deputy General Manager providing relevant training as required, especially in the areas of food and beverage service.
• To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility.

• To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail and report any areas of concerns to the Deputy General Manager.
• To ensure that on-going training is carried out to the benefit of all staff and that all training is recorded in each member’s personal file.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the Deputy General Manager.
• Take ownership for the day-to-day management of the booking systems ensuring the relevant operation/finance teams are aware and clearly briefed on bookings and relevant revenue streams.
• To ensure in house accounting policies are adhered to and food standard is monitored, and beverages are controlled, including performing stock take in the Carlton Room including liquor, equipment, and linen.
• To carry out regular checks in the Carlton Room for maintenance, housekeeping and other health and safety issues.  Report these to the IoD Maintenance Department.
• Responsible for monitoring agency staff, ensuring that time sheets are filled in correctly and processed for payment.

• To ensure all Searcy’s personnel procedures, including disciplinary, grievance, appraisal and recruitment are always followed
• Responsible for recruitment and selection of staff and respective training for the department.
• Assist and support the Champagne Bar Manager operationally and with marketing/promotional activities and event planning.

Desired Skills:

• Excellent product knowledge (food/beverage)
• Experience in running a Restaurant  
• Good business acumen
• Leads innovation and keeping updated with current trends in the market
• Leads by example by always acting professionally
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Good presentation skills
• Experience in managing and leading a team
• Excellent customer care skills

Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.

Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.

If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!