Account Executive - 6 month FTC
(Wine Jobs:
Sales & Marketing)
Contract
Bibendum Wine Limited
London,
England
Overview
You will be a vital part of one of the most important teams in Bibendum. The Customer Care team respond to all customer order queries and devise solutions to deal with all account problems to deliver world class customer service. This is a highly challenging and rewarding role for a technically excellent, proactive executive driven by a desire to deliver a great customer experience.
Responsibilities
- Customer liaison - making sure every telephone call to Bibendum is answered in a professional manner every time
- Effective prioritisation, management and resolution of all customer queries
- Deal with all On Trade ordering queries
- Deal with shortages & miss-picks on delivery
- Issue Credit Notes and liaising with Finance to make sure these are paid promptly
- Organising collections from customers
- Dealing with late orders and couriers
- Processing orders (as required as a back up to Customer Ordering)
- Dealing with stock issues, including out of stocks
- Working with Sales Operations and/or Account Manager to improve the customer experience
- Proactively identifying issues and determining solutions
- Proactively working to upgrade service levels
- Proactively working with Sales Managers on order volume smoothing (order placement & delivery)
REQUIREMENTS
This role is perfect for someone who is goal oriented, customer focussed, has an excellent telephone manner and the ability to escalate an issue appropriately to deliver the very best customer service.
You need to be calm under pressure and flexible in working hours in order to best serve our customer base.
You need to be able to work independently or as part of a team, have excellent time management skills and a desire to constantly learn & improve.
You must be tenacious and conscientious, have excellent attention to detail and see problems as opportunities. It is vital that you have a demonstrable ability to problem solve.
Core to working at Bibendum is a desire to genuinely put the customer at the heart of our business .
How To Apply
Please click on the Apply for this Job button in the link below
https://bibendum-plb-group-are-a-premium-wine-beer-and-spirits-dist.workable.com/jobs/350539