Wedding and Trade Coordinator
(Wine Jobs:
Management & Administration)
Full Time
Laithwaite's Wine
Bristol,
England
Overall Job Purpose
Provide exceptional levels of customer service to all customers, providing them with guidance on selecting a wine as well as pleasant and efficient assistance. Maximise sales revenue in person and on the telephone by up-selling, adding on and using targeted, personal recommendations. Ensuring you understand that you and your shop represent Averys as a company and both are always presented to the highest standards.
Key Responsibilities
Maximise sales revenue through up selling and sales for tasting
events.
Complete Telesales targets achieving 1 to 4 sales ratio
Play a part in the shop achieving monthly and weekly sales
targets
Exceed the customer’s expectations by ascertaining their needs
using; open questions, using their purchase history, building
relationships, offering tastings from the table and actively
listening.
Achieve acceptable levels of wine knowledge to assist the
customer with all needs. Build towards taking the WSET higher
certificate.
Maintain efficient and effective working practices within the store.
Helping to create a positive and motivated team atmosphere.
Where possible your target is to deal with 30 customers in
person (where footfall allows) and 20 – 30 telephone contacts
per day.
The store is a busy retail environment and you will generally be
required to be on your feet for the majority of the day. You will
be located in the store at all times. There will be a constant
interaction with both customers and colleagues. There is a team
atmosphere where everybody should ‘pitch in’.
The role includes replenishing stock and carrying customer’s
orders out to their cars.
Support the retail business manager in growing trade sales and
margin.
Host stands at booked Wedding Fairs.
Be the main point of contact for all wedding enquiries and
tastings.
Be the main point of contact in store for all trade customers and
wedding customers at the point of order.
Be the main point of contact to liaise with merchandising team to
keep key lines in stock.
How To Apply
https://www.laithwaites.co.uk/jsp/content.jsp?pg=submitcv