SERVICES EXECUTIVE (Wine Jobs: Management & Administration)

Full Time

  Matthew Clark

  Bristol, England

JOB DESCRIPTION 

  • Hands-on, varied role
  • Sociable hours
  • Opportunity for progression in an industry leading company.

 

Hours: Full time – 36.25/wk
Salary: £17,309 - £19,385 
Location: Whitchurch, Bristol

 

Matthew Clark is an award winning drinks supplier, offering our customers an unrivalled product range with more than 4,000 drinks, including over 1,300 wines. We strive to be the trusted partner of our nationwide customer base of hotels, restaurants, bars, pubs and clubs.

Based in our Whitchurch head offices, our bustling contact centre is at the hub of our business. To our customers, we are the voice of Matthew Clark, and we strive to deliver a consistent and excellent experience at every point of contact. 

The contact centre are currently looking to recruit Services Executives to join the team. This is a varied and interesting job where no call is the same, and you’ll need to be able to think on your feet and handle queries from a diverse range of customers. 

JOB REQUIREMENTS 

Duties include: 

 

  • Taking inbound calls from customers and investigating queries through to resolution.
  • Taking calls from our field based Sales Managers to assist them with customer queries.
  • Working with depots and account managers to organise emergency deliveries where necessary, and getting involved with our National Courier process.
  • Chasing failed delivers and advising customers of estimated delivery times and alternative deliveries.
  • Managing our Customer Services Inbox and dealing with an array of queries which come to us via email
  •  Assisting customers with credit for different requests and raising credits against their account when necessary.
  • Organising collections - from an MC error to a customer over ordering stock - collection requests are managed by our Customer Services teams.
  • Maximising individual and collective sales through effective handling of all types of order capture.

 

What we are looking for: 

  • Proven customer service experience is essential, preferably in a contact centre environment.
  • Excellent data entry skills (applicants will be tested for speed and accuracy)
  • Pro-active approach and the ability to multi-skill between tasks
  • Availability to work full time hours (36.25/wk) and start in Feb/March 2017
  • Proficient in Word and Excel
  • Excellent communication skills
  • English and Maths GCSE preferred.
  • Demonstrated sales ability preferred.

 

What we offer: 

  • You will enjoy working with a fantastic, friendly, hard-working but fun-filled team in our Bristol head offices. We have free on-site parking, a subsided restaurant, a gym, and a staff shop. 
  • We offer a competitive package which includes: Competitive Salary of £17,309 - £19,385 / 26 days annual leave + bank holidays (with the option to buy an additional week)/ Pension Scheme / Staff Sales)
  • Furthermore, excellent training and support will be given to candidates that join us, with great opportunity for future development in our company.

 

To apply.

If you think you fit the bill and if our core values of Customer focus & excellence, Passion, Teamwork and Agility resonate with you, then we'd love to hear from you! Please apply by uploading your CV, and covering letter giving examples of how you meet the above criteria. 

How To Apply

https://application.careerbuilder1.eu/matthewclark/apply/cb1/J3G7QW64SYVC0L41HR1?IPath=TNJob&Job_DID=J3G7QW64SYVC0L41HR1&SiteID=cbnsv&VID=VX028C5B50F9F711E693AED74438F2E63B14322C&sc_cmp1=JS_JobDetails_ApplyNow&TN_DID=TNHM43173CM8GMPZSP0J&language=en-gb#/application/resume_upload

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