Customer Service / Sales Assistant - The Drinks Emporium (Wine Jobs: Wine Retail & Sommelier)

Full Time

  The Drinks Emporium (http://www.thedrinksemporium.com)

  Birmingham, England

The Drinks Emporium is based in central Birmingham supplying retail customers who buy premium champagnes, wines and spirits.

This is a new position for someone with experience in retail and customer service based at our shop and offices located in Birmingham's city centre. 

We are an enthusiastic and friendly team with a work hard / play hard ethos, looking for like-minded people to join us with on trade sales experience in the drinks industry. This role is for Customer Services Assistant based both at our shop and online office at The Drinks Emporium. 

Your role would involve: Handling sales in the shop, advising walk-in customers, answering the shop phone, adding content to and managing the website orders, tasting bookings and responding to enquiries, setting up seasonal shop displays, shop stock management, set up and assisting with the arranging and hosting of on trade / customer tasting events. You will be trained on online order processing and will be involved both in the shop and as part of the online team. 

This role has the potential to developing into Assistant manager.

Think you can do it? Please get in touch as we’d like to meet you!

Skills Required

•  Dynamic and driven personality, motivated and confident in sales development performance.

•  Passion and knowledge in both wines and spirits with WSET or equivalent qualifications. Previous Retail experience essential.

• Excellent levels of customer service and Interpersonal skills.

• Expressive and capable social media user for FB, Twitter and Instagram 

• Supportive, solid, team player demonstrating loyalty and commitment to colleagues and customers.

• Able to use own initiative. Enthusiastic, proactive - anticipate problems and show initiative for generating new ideas to improve results.

• Flexible – willing to undertake a range of tasks for the effective running of the department/business and to work the hours required for the successful completion of tasks.

• Excellent IT Skills & Timekeeping / Management

Salary dependent on experience

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