Wine Advisors
(Wine Jobs:
Sales & Marketing)
Full Time
Berry Bros. & Rudd
Basingstoke,
England
We have an exciting opportunity for experienced Wine Advisors to join our Customer service team in Basingstoke on a fixed term basis.
Reporting to the Customer Service Manager, you will be responsible for handling inbound wine and sales related enquiries, whilst demonstrating a high level of wine knowledge at all times. Other duties will include: answering of incoming calls and emails in accordance with the agreed service standards and offering support to the Customer Service team when required; keying sales orders; processing payments; providing administrative, service and sale support to customer service team and other departments as required.
The successful candidates must have previous wine sales experience in either retail or telephone based environment, with a proven record of meeting and exceeding customer’s expectation. They must have an excellent telephone manner and good attention to detail, with the ability to multi-task and work well under pressure within a busy environment.
A high level of Wine knowledge is essential, preferably to WSET Advanced level.
The hours will be 35 hours per week, usually between 9.00am and 6.00pm Monday to Friday, flexibility is essential to this role as regular Saturday working will be required.
How To Apply
f you are interested in this role, or alternatively know someone who may be suitable, a CV and a cover letter should be sent to Michaela Cloke at
[email protected] by Wednesday 21st September 2016.